Jakarri Hughes
Tucker
Summary
Knowledgeable Office Manager with robust background in managing dental offices effectively. Proven ability to streamline office operations and enhance patient satisfaction through efficient workflow management. Demonstrated expertise in team leadership and patient coordination.
Overview
8
8
years of professional experience
Work History
Operations Manager
Great Expressions Dental Centers
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
Office Manager
Coast Dental & Orthodontics
02.2021 - 06.2023
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Insurance Sales Manager
Delta Dental
01.2017 - 02.2021
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Utilized CRM software to track leads, manage client information, and optimize the sales process efficiently.
- Developed incentive programs to motivate team members to exceed their sales targets consistently.
- Improved overall customer retention rates through consistent follow-up on client inquiries, highlighting potential areas of dissatisfaction before they escalate into larger issues.
- Oversaw daily operations of the call center, ensuring efficient workflow processes were in place to maximize productivity while minimizing downtime.
- Enhanced customer experience with proactive communication, resolving issues promptly, and maintaining a professional demeanor.
- Leveraged call center analytics to identify trends and areas of opportunity, continuously refining sales strategies to capitalize on these insights.
- Built rapport with customers through active listening skills which led to successful resolution of disputes and increased customer satisfaction.
- Coached employees on best practices for upselling additional products or services during customer interactions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Team collaboration
- Critical thinking
- Customer service
- Problem solving
- Treatment Planning
- Insurance billing
- Dental office management
- Patient scheduling
- HIPAA compliance
- Oral communication
- Patient care
- Office administration
Timeline
Operations Manager
Great Expressions Dental Centers
06.2023 - Current
Office Manager
Coast Dental & Orthodontics
02.2021 - 06.2023
Insurance Sales Manager
Delta Dental
01.2017 - 02.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
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