Jake Haddock
Milner
Summary
Dynamic Senior Assistant Manager at Discount Tire with a proven track record in staff training and development, enhancing customer satisfaction ratings significantly. Expert in inventory control and sales strategies, I successfully launched quality assurance practices, driving operational excellence and fostering a motivated team environment.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Assistant Manager
Discount Tire
10.2021 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
Education
Associate Automotive Technology - Automotive Technology
South Georgia Technical College
Americus, GA05-2020
Skills
- Staff training and development
- Inventory control
- Customer relationship management
- Store cleaning
- Sales monitoring
- Staff scheduling
- Sales strategies
- Customer relationship management (CRM)
- Closing oversight
- Sales growth
Timeline
Senior Assistant Manager
Discount Tire
10.2021 - Current
Associate Automotive Technology - Automotive Technology
South Georgia Technical College
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