Jake McCaffrey
Auburn
Summary
Operations analyst specializing in logistics with a proven track record in performance enhancement. Combines data analysis skills with hands-on leadership to identify operational improvements and streamline communication. Experienced in managing complex transportation operations, ensuring efficiency and reliability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Transportation Manager
J.B. Hunt Transport Services
11.2024 - Current
- Manage daily execution of a time‑critical transportation network supporting a dedicated account, coordinating approximately 20 drivers per shift and more than 50 scheduled movements nightly.
- Monitor operational performance, identify disruptions, and implement adjustments to maintain on‑time service in a zero‑failure operating environment.
- Analyze recurring operational issues and collaborate with planning and operations teams to improve processes, communication, and service reliability.
- Serve as primary point of contact for customer reporting and service updates, ensuring transparency and timely resolution of operational exceptions.
- Coordinate driver assignments, route adjustments, and equipment availability while maintaining strict safety and compliance standards.
- Partner with safety and compliance teams to investigate incidents, review operational trends, and reinforce safe operating practices.
Business Development Intern
Global Industrial
06.2024 - 10.2024
- Assisted account managers in pipeline development through targeted outreach and CRM management, enhancing appointment coordination.
- Coordinated communication between sales, operations, and customers to ensure accurate delivery expectations and timely follow-ups.
- Tracked customer engagement in Salesforce, maintained accurate account data, and facilitated quoting and order coordination.
Shift Leader / Management Trainee
LongHorn Steakhouse
07.2020 - 10.2024
- Supervised daily restaurant operations in a high‑volume environment, ensuring service quality, staffing efficiency, and operational consistency.
- Trained and coached team members on operational standards and service procedures, improving safety practices and service quality.
- Supported labor scheduling, inventory monitoring, and operational procedures to enhance cost control and optimize restaurant performance.
- Analyzed customer trends and operational data to inform staffing decisions and drive service improvements.
Business Operations Intern
Mansfield Energy Corp
01.2024 - 05.2024
- Coordinated onboarding activities for new customers, collaborating with internal teams to implement operational processes and address issues effectively.
- Supported troubleshooting and resolved operational issues, directly contributing to customer satisfaction and retention.
- Facilitated inventory reconciliation and operational reporting to enhance supply chain reliability for strategic customers.
Education
Bachelor of Arts - Business Management
Georgia Gwinnett College
Lawrenceville, GA05-2024
Skills
- Logistics planning
- Freight management
- Operations analysis
- Process improvement
- Operational reporting
- Data analysis
- Power BI
- Tableau
- ERP systems proficiency
- SAP software
- Risk assessment
- Microsoft Office Suite
- Cross-functional collaboration
- Team leadership
- Problem solving
- Stakeholder communication
- Attention to detail
Websites
Accomplishments
- Leader Award, Q1 2026
Timeline
Transportation Manager
J.B. Hunt Transport Services
11.2024 - Current
Business Development Intern
Global Industrial
06.2024 - 10.2024
Business Operations Intern
Mansfield Energy Corp
01.2024 - 05.2024
Shift Leader / Management Trainee
LongHorn Steakhouse
07.2020 - 10.2024
Bachelor of Arts - Business Management
Georgia Gwinnett College