Jake Otis
Griffin,MI
Summary
Dynamic and dedicated crew member with a proven track record at Zaxby's, excelling in customer service and teamwork. Skilled in cooking and maintaining health code compliance, I consistently enhanced guest experiences and trained new team members, contributing to a more efficient and collaborative work environment.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Crew Member
Zaxbys
06.2023 - 05.2025
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Crew Member
Buffalo's Cafe
10.2020 - 06.2023
- Collaborated with team members to complete orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Pike County High School
Zebulon, GA05-2025
Skills
- Cooking
- Multitasking and organization
- Health code compliance
- Sanitizing
- Teamwork and collaboration
- Production line work
- Cleaning
- Product knowledge
- Performance improvement
- Crew leadership
- Workplace efficiency
- Customer engagement
- Integrity and honesty
- Line efficiency
- Customer service
- Order management
Timeline
Crew Member
Zaxbys
06.2023 - 05.2025
Crew Member
Buffalo's Cafe
10.2020 - 06.2023
High School Diploma -
Pike County High School
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