JAKE TANKERSLEY
Atlanta
Summary
IT Infrastructure and Network Engineer with experience in Windows system administration, virtualization, cloud computing, and IT security. Proficient in managing enterprise environments, conducting security assessments, and optimizing IT infrastructure for performance and reliability. Demonstrated expertise in troubleshooting complex IT incidents to ensure system integrity and security.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Intern
LDH Construction
- Assisted IT department in troubleshooting and installing hardware components
- Provided Tier 1 IT helpdesk support for end users
- Developed customer-focused strategies to improve IT communication and service
IT Infrastructure and Network Engineer
Le Creuset of America
04.2021 - Current
- Manage network administration for all North American sites, ensuring secure and reliable connectivity
- Oversee cloud infrastructure and security within Microsoft Azure, optimizing performance and compliance
- Lead firewall consolidation projects to enhance network security and performance
- Spearhead the deployment of upgraded wireless infrastructure across warehouses, offices, and retail locations
- Assist in the successful rollout of Dynamics 365 (D365) DevOps applications
- Conduct security risk assessments to identify vulnerabilities and implement strategic solutions
- Play a key role in deploying Microsoft Intune for unified endpoint management
Systems Administrator
PGA Tour Superstore
12.2017 - 04.2021
- Administer and maintain Windows Server environments, ensuring optimal performance and security
- Manage virtualization platforms (VMware, Hyper-V), including provisioning and maintaining virtual machines
- Conduct Nessus security assessments, identifying vulnerabilities and implementing remediations
- Configure and maintain Fortinet firewalls and Cisco switches/firewalls to ensure secure network operations
- Administer Microsoft Intune, managing device compliance and endpoint security policies
- Oversee Azure compute, network, and storage resources, optimizing cloud performance and cost efficiency
- Utilize ServiceNow ticketing software to track projects, resolve IT incidents, and manage service requests
- Perform data backups, disaster recovery planning, and system performance monitoring
Technical Analyst
PGA Tour Superstore
05.2013 - 12.2017
- Provided Tier 1 and Tier 2 IT support, troubleshooting Windows servers, virtualization, and security issues
- Assisted in maintaining firewalls, switches, and IT security tools to protect company assets
- Managed IT projects related to cloud migrations, network security, and endpoint management
- Assisted employees with IT troubleshooting, system access, and incident resolution
Education
Associate of Applied Science - Computer Information Systems Security
Chattahoochee Technical College
Coursework - Information Technology
Kennesaw State University
Skills
- IT Systems Administration
- Security & Compliance
- Network & Firewall Management
- Cloud Computing
- Technical Troubleshooting
- Project & Incident Management
- Process Optimization
- Collaboration & Leadership
Certification
- Microsoft Certified: Azure Administrator (AZ-104), 01/25
- ITIL v4 Certification, 02/21
Timeline
IT Infrastructure and Network Engineer
Le Creuset of America
04.2021 - Current
Systems Administrator
PGA Tour Superstore
12.2017 - 04.2021
Technical Analyst
PGA Tour Superstore
05.2013 - 12.2017
IT Intern
LDH Construction
Coursework - Information Technology
Kennesaw State University
Associate of Applied Science - Computer Information Systems Security
Chattahoochee Technical College
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