Jake Waldrop
Dallas
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
General Shale Brick
09.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Assisted in training colleagues on certain aspects of SAP and ESKERS
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
Shift Leader
Chick-fil-A
11.2022 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Reduced hold times by 15%
- Spearheaded a S.O.S. campaign which lead to an increase in initiative to other leaders, overall decreasing hold times and increasing initiative and profit.
Team Member
Chick-fil-A
07.2021 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
No Degree - Business Management
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Superior organizational skills
- Adept multi-tasker
- Customer relationship management
- Organized and efficient
- Driven
- Interpersonal communication
- Client relationship management
- Order management
- Goal setting
- Analytical problem solver
Timeline
Inside Sales Representative
General Shale Brick
09.2024 - Current
Shift Leader
Chick-fil-A
11.2022 - 09.2024
Team Member
Chick-fil-A
07.2021 - 11.2022
No Degree - Business Management
Kennesaw State University
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