Jakeria Brown

Assist members, health plan representatives, and/or callers from doctor's offices with submitting prior authorizations.

Assist with status checks of prior authorizations.

Report any issues regarding members' eligibility that causes an issue with submitting a prior authorization.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Promoted Independence.

Assisted customers with order status, placing orders, website navigation, prime membership sign up, etc.

Researched high risk customers accounts who had alot of "Delivered, not received orders" or customers who called in alot for refunds/returns.

Assisted accessibility customers with placing orders.

• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Cleaned and disinfected patients rooms, bathrooms, and common areas to promote sanitary treatment and services environment.