JAKERIA CLARK
Albany
Summary
Dedicated Customer Service & Supervisor professional with ten years of experience in the field seeking career opportunities to utilize interpersonal skills and expertise. Key attributes include a proven ability to work with a team and serve as a leader simultaneously. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Medical Records Retrieval Specialist
Cotiviti
04.2022 - Current
- Coordinates with patients, staff, providers, and other 3rd party sources in providing accurate medical documentation.
- Processes incoming requests for medical records while ensuring all responses conform to HIPAA requirements.
- Transcribed and entered patient medical information into electronic medical records systems.
- Matches requests with corresponding claims within the electronic medical record.
- Answers telephone calls from external record requestors
- Tracked and monitored requests for medical records release.
Transit Dispatcher
City of Albany Transit
02.2021 - 04.2022
- Created and monitored daily manifests/schedules for paratransit and fixed routes; modify and update schedules to improve services.
- Performed various clerical duties, including answering a multi-line phone, receiving and sorting mail, data entry, creating monthly reports, and maintaining accurate records, logs, and files on fixed-route and paratransit services.
- Interviewed, assessed, and determined the eligibility of seniors/disabled individuals certified under the Americans with Disabilities Act (ADA) for paratransit service.
- Provided public transportation information to passengers, the general public, and other public agencies over the phone.
- Communicated to drivers via two-way radio for information regarding roadblocks, accidents, and unruly passengers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Lead Chat Technical Support Representative
Kelly Connect
02.2018 - 02.2021
- Facilitated remote support sessions with clients, guiding them through troubleshooting steps and performing necessary system adjustments.
- Mentored junior technical support representatives, enhancing their problem-solving skills and product knowledge.
- Effectively implemented projects with new client organizations, including environment delivery, configuration, and training.
- Monitor open cases and follow up with the appropriate team and customer to resolve them within the defined service level agreements.
- Responded promptly to incoming sales leads and requests for technical support.
Lead Sandwich Maker
Subway
01.2014 - 02.2018
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
- Directed food prep process with prep cooks and oversaw completion of duties.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced food waste with careful portion control and inventory management practices.
Education
High School Diploma -
Monroe Comprehensive High School
Albany, GA09.2011
Skills
- Records Maintenance
- Data Entry
- Sales Reporting
- Staff Training
- Salesforce Management
- Appointment Scheduling
- Technical Support
- Multi-Line Phone Systems
- Medical terminology knowledge
- 35 wpm Typing Speed
Timeline
Medical Records Retrieval Specialist
Cotiviti
04.2022 - Current
Transit Dispatcher
City of Albany Transit
02.2021 - 04.2022
Lead Chat Technical Support Representative
Kelly Connect
02.2018 - 02.2021
Lead Sandwich Maker
Subway
01.2014 - 02.2018
High School Diploma -
Monroe Comprehensive High School
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