Jakhai Bell
Macon,MI
Summary
Experienced with logistics and inventory management in maritime settings. Utilizes organizational skills to coordinate shipping schedules and maintain accurate records. Knowledge of compliance with maritime regulations and effective teamwork.
Diligent data analyst with background in ship operations and inventory management. Successfully coordinated dock activities, managed shipping schedules, and ensured compliance with maritime regulations. Demonstrated organizational skills and attention to detail in handling logistics and documentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ship Clerk
Amazon
11.2022 - Current
- Enhanced communication between warehouse staff, management, and customers through regular reporting of shipment statuses.
- Promoted workplace safety by participating in periodic inspections, identifying potential hazards, and recommending corrective actions.
- Expedited order fulfillment by coordinating closely with warehouse team members to ensure timely product retrieval and dispatch.
- Reduced shipping errors with diligent record-keeping and attention to detail.
Data Entry Clerk
JMA Services
05.2018 - 07.2019
- Updated databases with new information in a timely manner.
- Verified data by cross-checking with original documents.
- Reviewed documents for accuracy before inputting information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Banking Services Customer Service Representative
First Data
12.2017 - 05.2018
- Manage inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different issues
- Identify customers' needs, clarify information, research every issue and provide solutions and / or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Attend mandatory training sessions to stay updated on product and company policy changes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Advisor
Teleperformance
01.2017 - 11.2017
- Troubleshooting Apple products by phone
- Managed teams to maximize efficiency of call flows and average handle times
- Collected customer feedback and made changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Keep records of all conversations in our call center database in a comprehensible way
- Addressed customer service inquiries in a timely and accurate fashion
- Mentored junior developers, fostering growth and skill development within high-performing team environment.
- Conducted training sessions to upskill teams on new tools and methodologies.
Education
No Degree - Data Analytics
Correlation One
New York, NY07-2025
High School Diploma -
Dillard High School
Fort Lauderdale, FL06.2015
Skills
- Call Center
- Customer Support
- Customer Care
- Data Entry Operator
- Excel
- Strong oral and written communication
- Inspection and quality control
- Exceptional customer service skills
- Multi-Task
- Strong attention to detail
- Time management
- Warehouse operations
- Load planning
- Freight forwarding
- Self-motivated and independent
- Attention to detail
- Warehouse safety
Certification
Multiple certifications involving cloud computing.
Timeline
Ship Clerk
Amazon
11.2022 - Current
Data Entry Clerk
JMA Services
05.2018 - 07.2019
Banking Services Customer Service Representative
First Data
12.2017 - 05.2018
Technical Advisor
Teleperformance
01.2017 - 11.2017
No Degree - Data Analytics
Correlation One
High School Diploma -
Dillard High School
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon