JAKIRIAH YATES
Warner Robins
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed to improving patient experiences and supporting healthcare teams in delivering high-quality care.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
American Health Connection
Beverly Hills
11.2024 - Current
- Processed insurance verifications and authorizations to ensure coverage of services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled patient appointments and procedures.
- Answered incoming calls in a professional manner.
Patient Account Coordinator
Peachtree Orthopedics
Atlanta
04.2024 - 10.2024
- Served as the main point of contact for patients regarding their accounts, addressing inquiries and providing assistance.
- Handle billing processes, verify insurance information, and assist patients with claims and payment options.
- Process payments, set up payment plans, and manage collections on outstanding accounts.
- Exhibit strong verbal and written communication skills to effectively explain financial processes and resolve issues.
- Work closely with healthcare providers, administrative staff, and billing departments to streamline processes and improve patient satisfaction.
- Prepare and analyze financial reports related to patient accounts, helping to identify trends and areas for improvement.
Patient Care Coordinator
Village Podiatry
Atlanta
08.2023 - 04.2024
- Coordinate patient appointments and follow-ups in a high-volume clinic, ensuring no scheduling conflicts and timely care.
- Assist with insurance verification, obtaining pre-authorization, and processing billing inquiries.
- Maintain accurate patient records in the EHR system, ensuring compliance with HIPAA guidelines.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Lead Patient Service Representative
METRODERM
Atlanta
02.2023 - 07.2023
- Manage patient appointments and ensure timely communication between patients and healthcare providers to maintain efficient patient flow and minimize wait times.
- Welcome and greet patients in a friendly and professional manner, ensuring a positive patient experience upon arrival.
- Maintain confidentiality of patient information and ensure compliance with HIPAA regulations.
- Maintain the patient database and update patient records accurately and in a timely manner to ensure the completeness and accuracy of patient information.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Conducted pre-registration activities such as obtaining demographic information from patients prior to scheduled visits.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Participated in departmental meetings to discuss workflow processes and identify areas needing improvement.
Medical Receptionist
Albany Urology Clinic
Albany
01.2021 - 02.2023
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Performed data entry tasks related to billing and collections procedures.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed referrals for specialist care when requested by physicians or patients.
Education
BS - Business Administration & Data Analysis: Healthcare Management
LIBERTY UNIVERSITY
GA04.2025
Associates of Science - English (Fluent)
ALBANY STATE UNIVERSITY
05.2018
Skills
- Patient scheduling
- Team collaboration
- Clinical data entry
- Medical Record Maintenance (EHR)
- Insurance Verification & Billing
- Data entry proficiency
- Patient intake
- Multitasking
- Financial analysis
- Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- HIPAA Compliance
- Team Leadership & Staff Training
References
Available upon request.
Languages
English, Fluent
Timeline
Patient Service Representative
American Health Connection
11.2024 - Current
Patient Account Coordinator
Peachtree Orthopedics
04.2024 - 10.2024
Patient Care Coordinator
Village Podiatry
08.2023 - 04.2024
Lead Patient Service Representative
METRODERM
02.2023 - 07.2023
Medical Receptionist
Albany Urology Clinic
01.2021 - 02.2023
BS - Business Administration & Data Analysis: Healthcare Management
LIBERTY UNIVERSITY
Associates of Science - English (Fluent)
ALBANY STATE UNIVERSITY