Jalen Brown
Hoschton
Summary
Currently pursuing a bachelors in Dental Hygiene at Lanier Technical College. I am twenty two years of age with a great amount of work experience behind me. Extremely eager to learn new task and skills no matter the range of difficulty. Getting along well with co-workers and building bonds with them as well as customers is a big responsibility I make to myself and the company I am working for. A very family oriented young man who loves to help others and strives to reach a greater potential within my life on a daily basis.
Overview
6
6
years of professional experience
Work History
Package Handler
Fedex
Braselton
09.2025 - Current
- Loaded and unloaded packages from delivery trucks and conveyor systems.
- Sorted packages by size, destination, and priority for efficient processing.
- Operated material handling equipment to move packages safely within the facility.
- Maintained a clean work environment by removing debris from the loading dock area.
Property & Casualty Agent
STATE FARM
10.2023 - 10.2024
- Assisted clients in navigating complex claims processes, advocating on their behalf when necessary to ensure fair outcomes.
- Provided comprehensive risk assessments for prospective clients, identifying potential gaps in coverage and recommending appropriate solutions.
- Conducted thorough research on industry trends and competitor offerings to remain knowledgeable about the market landscape.
- Maintained detailed records of all client interactions for compliance purposes and seamless transfer of information between team members.
- Streamlined policy renewal processes for increased efficiency and improved client satisfaction.
- Developed strong relationships with clients, resulting in referrals and new business opportunities.
- Implemented targeted marketing campaigns that successfully attracted new clients within specific demographics or industries.
- Managed a diverse portfolio of property and casualty insurance policies, ensuring timely renewals and accurate coverage adjustments.
Retail Associate
Home Depot
Dacula
10.2022 - 08.2023
- Operated cash register and processed transactions efficiently and accurately.
- Collaborated with team members to manage inventory levels and restock shelves.
- Conducted product demonstrations to educate customers on features and benefits.
- Ensured compliance with safety standards in handling tools and equipment.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
Retail Associate
Kroger
11.2020 - 11.2021
- Delivered high-quality customer service, addressing customer needs and issues promptly.
- Managed stock replenishment to maintain inventory levels and store presentation.
- Acquired practical retail experience while balancing responsibilities as a student employee.
- Developed effective interpersonal skills through regular interaction with customers.
- Specialized in customer service across all store departments.
- Engaged in hands-on activities within garden department to enhance product knowledge.
- Operated cash registers, ensuring accurate transactions and efficient service.
- Assisted at customer service desk to resolve inquiries and issues promptly.
- Received recognition badges from store leaders for exceptional performance and improvement.
- Demonstrated leadership by assisting peers and providing support to customers.
- Contributed to a positive shopping experience through proactive customer interactions.
Education
BUSINESS ADMINISTRAION -
GEORGIA STATE PERIMETER
DENTAL HYGIENE -
LANIER TECHNICAL COLLEGE
Skills
- Leadership skills
- Cash handling and cashiering
- Organizational abilities
- Sales expertise
- Customer service excellence
- Retail sales proficiency
- Computer literacy
- Mathematical skills
- Package sorting
- Material handling
- Inventory management
- Problem solving
- Effective communication
- Time management
- Heavy lifting
Timeline
Package Handler
Fedex
09.2025 - Current
Property & Casualty Agent
STATE FARM
10.2023 - 10.2024
Retail Associate
Home Depot
10.2022 - 08.2023
Retail Associate
Kroger
11.2020 - 11.2021
BUSINESS ADMINISTRAION -
GEORGIA STATE PERIMETER
DENTAL HYGIENE -
LANIER TECHNICAL COLLEGE