Jalen Johnson
Columbus,GA
Summary
Business manager and logistics professional with a background in customer service, order fulfillment, and warehouse operations. Brings hands-on experience in forklift operation, inventory control, shipping and receiving, and quality checks, along with a strong focus on safety, reliable teamwork, and customer retention.
Overview
20
20
years of professional experience
Work History
Business Manager
Triple J Detailing
La Grange, Georgia
06.2020 - Current
- Achieved fiscal responsibility across financial operations through budgeting, forecasting, and reporting.
- Improved resource use, expense tracking, and profitability through structured financial planning and budgeting.
- Supported consistent annual revenue growth through strategic sales planning and execution.
- Delivered efficient daily operations for small business while maintaining quality service.
- Enhanced company reputation by consistently delivering quality products and services that aligned with customer expectations.
- Built loyal customer base by providing attentive service, resolving concerns promptly, and ensuring high-quality customer care.
- Generated leads and strengthened brand identity through targeted social media promotions.
Assembly Line Production Worker
Honda Manufacturing of Alabama
08.2024 - 12.2024
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
- Inspected items and removed defective parts to support quality assurance efforts.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Maintained a clean, organized workstation to enhance productivity and safety for all workers.
- Trained and mentored new employees on assembly line best practices and compliance with procedures.
- Contributed to overall team success by meeting daily production targets consistently.
Distribution Associate
Yamaha Motor Co
03.2023 - 08.2024
- Oversaw daily shipping and receiving operations, managing over 100 packages per day to ensure timely processing.
- Handled day-to-day shipping and receiving and oversaw more than 100 packages per day.
- Facilitated movement of shipment materials to optimize workflow. to and from designated areas using lift and hand trucks.
- Inspected merchandise for damage and discrepancies with documentation.
- Documented inventory movements in WMS using handheld scanners.
- Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
- Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
- Coordinated with team members to consistently achieve daily production goals and deadlines.
- Collaborated with transportation providers to resolve shipping issues, resulting in improved on-time delivery rates.
Delivery Associate
Amazon
01.2020 - 03.2023
- Ensured customer satisfaction through prompt, accurate deliveries and professional demeanor.
- Increased repeat business by providing exceptional customer service during each interaction.
- Optimized route planning and time management to enhance delivery efficiency.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Delivered packages to customers' doorsteps and business offices.
- Obtained signatures from recipients to confirm successful delivery of packages.
- Communicated with dispatch and customers for accurate delivery information.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Manufacturing Associate
JAC Products Inc.
03.2019 - 01.2020
- Ensured timely production of high-quality products.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Implemented 5S methodology to maintain an organized and efficient production area.
- Adhered to safety protocols and utilized OSHA-approved PPE to maintain a safe work environment.
- Maintained clean and organized workspaces to enhance efficiency and reduce risk of accidents or contamination.
Tugger/Fork Truck Driver
Hyundai Glovis
West Point, GA
10.2015 - 03.2019
- Prioritized safety through adherence to established protocols and guidelines while operating equipment.
- Operated automatic stacking, loading, and packaging machines, contributing to efficient operations.
- Organized and sorted products in a 25,000-square foot warehouse by efficiently unloading inbound shipments and moving products to storage locations.
- Managed inventory levels, ensuring timely production and minimizing delays.
- Supported warehouse organization, enhancing product accessibility and streamlining workflow.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mislabeled items.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Upheld high standards of cleanliness throughout the facility, promoting a clean work environment that minimized risks associated with hazards or accidents.
Assembly Production Operator
Sewon America
06.2012 - 10.2015
- Increased assembly line efficiency by streamlining production processes and implementing time-saving techniques.
- Consistently met or exceeded daily production targets without compromising on quality standards.
- Trained new employees on assembly procedures, contributing to a skilled workforce capable of meeting company objectives.
- Identified quality assurance concerns and implemented corrective actions to enhance product standards.
- Implemented safety protocols for the proper handling of tools and equipment, reducing workplace accidents.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Participated in continuous improvement programs to enhance overall plant performance and operational effectiveness.
Heavy Machine Operator
J&j Landscape Management
Pine Mountain, Georgia
06.2006 - 10.2012
- Operated dozer and heavy equipment safely and appropriately.
- Inspected heavy equipment before shifts, checking fluids, controls, and safety systems.
- Operated excavators for landscape grading and site preparation, enhancing project readiness at various outdoor locations.
- Moved soil, mulch, and stone with skid steers, contributing to efficient landscape management across properties.
- Performed trenching and digging for irrigation and hardscape installation.
- Followed safety procedures while working near crews, utilities, and property features.
- Loaded and unloaded materials onto machines for processing, ensuring timely workflow and materials availability.
- Operated mobile crane and moved materials to various locations.
- Coordinated with other workers to complete tasks efficiently and accurately.
Education
GED -
West Georgia Technical College
La Grange, GA03-2011
Skills
- Customer service
- Customer retention
- Team leadership
- Order fulfillment
- Attention to detail
- Forklift operation
- Heavy equipment operation
Timeline
Assembly Line Production Worker
Honda Manufacturing of Alabama
08.2024 - 12.2024
Distribution Associate
Yamaha Motor Co
03.2023 - 08.2024
Business Manager
Triple J Detailing
06.2020 - Current
Delivery Associate
Amazon
01.2020 - 03.2023
Manufacturing Associate
JAC Products Inc.
03.2019 - 01.2020
Tugger/Fork Truck Driver
Hyundai Glovis
10.2015 - 03.2019
Assembly Production Operator
Sewon America
06.2012 - 10.2015
Heavy Machine Operator
J&j Landscape Management
06.2006 - 10.2012
GED -
West Georgia Technical College