Summary
Overview
Work History
Education
Skills
Certifications And Skills
Timeline
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Jalen Jones

Lithia Springs

Summary

Results-driven customer service and sales professional with proven experience in retail, collections, and administrative support. Recognized for exceeding performance targets, resolving customer issues efficiently, and fostering strong client relationships. Adept at adapting to dynamic environments while maintaining attention to detail and delivering a positive customer experience.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Temco Logistics
02.2025 - Current
  • Company Overview: Kennesaw, GA
  • Handle inbound and outbound customer calls, providing support for logistics and delivery services.
  • Coordinate with internal departments to resolve customer issues efficiently.
  • Maintain accurate records of customer interactions in CRM systems.
  • Ensure timely communication and follow-up, resulting in increased customer satisfaction.

Musician (42R)

United States Army Reserves
07.2014 - Current
  • Serve as a professional musician and ceremonial representative for military and civilian events, enhancing public relations and morale.
  • Perform in a variety of ensembles, including marching band, concert band, and ceremonial groups, showcasing adaptability and discipline.
  • Coordinate logistics for performances, including equipment setup and transportation.
  • Uphold Army values and maintain physical readiness and professional conduct in all assignments.

Collections Agent

Platinum Tax Defenders
09.2021 - 01.2022
  • Company Overview: Atlanta, GA
  • Resolved overdue accounts, achieving recovery on 85%+ of delinquent balances.
  • Negotiated payment plans that aligned with client capabilities and company goals.
  • Maintained up-to-date records on all client interactions and payment activity.
  • Handled billing concerns with professionalism, improving client satisfaction scores.
  • Atlanta, GA

Appliance Specialist

Home Depot
10.2019 - 12.2019
  • Company Overview: Charlotte, NC
  • Provided customized recommendations for home appliances, increasing upsell rates.
  • Supported transactional accuracy using point-of-sale and inventory systems.
  • Maintained product displays and floor layout for optimal shopping experience.
  • Charlotte, NC

Cashier

Dick’s Sporting Goods
05.2019 - 09.2019
  • Company Overview: Charlotte, NC
  • Delivered accurate and friendly service to 100+ customers daily.
  • Promoted store programs, leading to a 15% increase in card sign-ups.
  • Ensured precise cash handling and balanced register without discrepancies.
  • Charlotte, NC

Sales Associate

Forever 21
02.2019 - 05.2019
  • Company Overview: Concord, NC
  • Guided customers with product selection and styling advice.
  • Replenished inventory and created engaging visual displays.
  • Fostered positive interactions to encourage repeat business.
  • Concord, NC

Education

Music Education

Fayetteville State University
Fayetteville, NC
05-2016

High School Diploma -

E. E. Smith High School
Fayetteville, NC
06-2013

Skills

  • Customer Relationship Management
  • Sales & Upselling Strategies
  • Conflict Resolution & Problem Solving
  • Retail Operations & Merchandising
  • Communication & Interpersonal Skills
  • Microsoft Office (Word, Excel, PowerPoint)
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Conflict resolution and Service Recovery
  • Data Entry
  • Administrative Support
  • Staff Training

Certifications And Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Skilled in conflict resolution and service recovery
  • Experienced in sales strategy and visual merchandising

Timeline

Customer Service Representative

Temco Logistics
02.2025 - Current

Collections Agent

Platinum Tax Defenders
09.2021 - 01.2022

Appliance Specialist

Home Depot
10.2019 - 12.2019

Cashier

Dick’s Sporting Goods
05.2019 - 09.2019

Sales Associate

Forever 21
02.2019 - 05.2019

Musician (42R)

United States Army Reserves
07.2014 - Current

Music Education

Fayetteville State University

High School Diploma -

E. E. Smith High School

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Jalen Jones