Ja'Leya Cal
Hampton
Summary
Dedicated Psychology student with hands-on experience in student services, customer support, and office administration. Skilled in communication, event coordination, and peer mentorship. Pursuing a Bachelor of Arts in Psychology, focusing on counseling and higher education support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Waffle House
Albany
07.2024 - Current
- Delivered high-quality customer service, enhancing guest satisfaction in high-volume, fast-paced environment
- Worked closely with team members during busy shifts to ensure efficient service
- Maintained cleanliness and operational standards, ensuring safe and welcoming dining experience
- Ensured cleanliness of dining area and adhered to sanitation standards, contributing to a hygienic environment
- Process transactions accurately using POS systems
Student Assistant
University College
Albany
08.2024 - 12.2024
- Oversaw front desk operations and coordinated scheduling to enhance student access to campus resources
- Engaged with students to provide guidance on academic resources and services
- Assisted in administrative processes to streamline office functions
- Maintained student records
- Worked at Albany State University
Team Member
Popeyes Louisiana Kitchen
Albany
07.2024 - 08.2024
- Executed customer orders quickly and accurately, ensuring satisfaction.
- Helped customers with orders and clarified menu options to enhance experience.
- Supported team members in daily tasks, fostering smoother workflow.
- Prepared food items following Popeyes' recipes and quality standards.
- Followed food safety and sanitation procedures
Student Assistant
Anchor Club
Albany
08.2023 - 12.2023
- Coordinated recruitment activities on campus to attract prospective students
- Managed logistics and materials for events to ensure smooth execution and enhance attendee experience.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Organized outreach programs to engage with the community and promote university resources
- Promoted university image at events
- Albany State University
Education
Bachelor of Arts - Psychology
Albany State University
Albany, GA05-2026
Associate of Arts - Psychology
Albany State University
Albany, GA01-2024
High School Diploma -
Mount Zion High School
Clayton, GA01-2022
Skills
- Customer service and support
- Office administration
- Data entry
- Student engagement
- Event coordination
- Public speaking
- Team collaboration
- Microsoft Office applications
- Guest relations
- Leadership
- Time Management
- Conflict Resolution
- Workplace etiquette
Certification
CITI Program Certifications, 2025, Social & Behavioral Research, Responsible Conduct of Research, Conflicts of Interest
Leadership And Campus Involvement
- Career Ambassador, Career Services - Albany State University, Promote career resources and events, Assist with resume reviews and workshops, Support student success
- Active Minds
- CLASS LGBTQIA+
- M.A.L.E.S. Mentor Program
- Psychology Club
- NCNW
- Anchor Club
Timeline
Student Assistant
University College
08.2024 - 12.2024
Server
Waffle House
07.2024 - Current
Team Member
Popeyes Louisiana Kitchen
07.2024 - 08.2024
Student Assistant
Anchor Club
08.2023 - 12.2023
Bachelor of Arts - Psychology
Albany State University
Associate of Arts - Psychology
Albany State University
High School Diploma -
Mount Zion High School