Jalisa Jennings
Atlanta
Summary
Results-driven real estate and operations professional with over five years of experience in multifamily property management, financial performance, resident relations, and team leadership. Proven track record of improving operational efficiency, reducing delinquency, supporting occupancy goals, and implementing process improvements within high-volume communities. Experienced in overseeing operations for a 403-unit multifamily community while collaborating across leasing, maintenance, compliance, and resident experience initiatives. Currently pursuing a degree in Real Estate Development with a strong interest in corporate real estate, operations, development, and project coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
APM – Real Estate Operations Professional
Atlantic Pacific Companies
Atlanta, GA
04.2021 - Current
- Support daily operations for a 403-unit multifamily community, overseeing resident relations, leasing performance, financial operations, and team coordination
- Contributed to reducing community delinquency from over $159,000 to approximately $3,000 through proactive financial follow-up strategies and operational accountability
- Assisted in maintaining strong occupancy and resident retention through effective communication, relationship management, and service-focused operations
- Implemented operational initiatives that improved office efficiency, workflow consistency, and community standards
- Supported cross-training initiatives within the office to strengthen collaboration, operational efficiency, and team performance
- Completed ten peer mentorships year-to-date across the Atlanta region, providing training and operational guidance to fellow team members
- Collaborated closely with maintenance teams, regional leadership, vendors, and residents to support property performance and operational goals
- Assisted with compliance management, lease administration, vendor coordination, reporting, and resident conflict resolution
- Recognized as Assistant Property Manager of the Year for operational excellence, leadership, and team contribution
Corporate Trainer
Olive Garden
Atlanta, GA
09.2017 - 04.2021
- Designed and facilitated training programs for new team members and leadership staff across multiple operational areas
- Conducted in-person training sessions, coaching, and performance development initiatives to support employee success and retention
- Partnered with management teams to identify operational needs and improve workflow consistency
- Prepared reports and tracked training progress to support organizational development goals
Assistant General Manager
Benihana
Atlanta, GA
01.2020 - 01.2021
- Managed daily restaurant operations, staffing, scheduling, customer service, and financial performance in a high-volume environment
- Supervised and mentored large cross-functional teams while supporting hiring, onboarding, and employee development initiatives
- Maintained labor costs, profitability goals, compliance standards, and operational efficiency
- Assisted with conflict resolution, team leadership, and customer experience management
Education
Bachelor of Arts - Real Estate Development
Georgia State University
Atlanta, GA05-2027
Skills
- Real Estate Operations
- Multifamily Operations
- Property Management
- Financial Performance
- Delinquency Management
- Occupancy Management
- Project Coordination
- Resident Relations
- Vendor Coordination
- Compliance Management
- Team Leadership
- Cross-Functional Collaboration
- Process Improvement
- Lease Administration
- Training & Mentorship
- Customer Experience
- Yardi
- CRM Systems
- Microsoft Office Suite
- Organizational Leadership
Accomplishments
2025 Assistant Property Manager of the Year
Certification
GA Real Estate License
Languages
Spanish
Professional Working
Timeline
APM – Real Estate Operations Professional
Atlantic Pacific Companies
04.2021 - Current
Assistant General Manager
Benihana
01.2020 - 01.2021
Corporate Trainer
Olive Garden
09.2017 - 04.2021
Bachelor of Arts - Real Estate Development
Georgia State University