Summary
Overview
Work History
Education
Skills
Timeline
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Jalisa Johnson

Stone Mountain

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

16
16
years of professional experience

Work History

General Manager

McDonald's
02.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

People Department Manager

MORNINGSTAR ENTERPRISES LLC
05.2009 - 01.2024
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Establish and implement departmental policies, goals, objectives, and procedures, with staff members as necessary.
  • Projects employment needs.
  • Oversee the evaluation, classification and rating of occupations and job positions.
  • Conduct exit interviews to identify reasons for employee termination.
  • Analyze training needs to design employee development, language training and health and safety programs.
  • Maintain records and reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
  • Prepare and follow budgets for personnel operations.
  • Analyze data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Interview and hire staff, and oversee staff training.
  • Maintain records of goods ordered and received.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Conduct classes to teach procedures to staff.

Education

Bachelor of Arts - Psychology

University of West Georgia
Carrollton, GA
07.2014

Skills

  • Customer engagement
  • Quick learner
  • Dependable
  • Consistent reliability
  • Microsoft Office
  • Computer skills
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Inventory control
  • Employee scheduling
  • Verbal and written communication

Timeline

General Manager

McDonald's
02.2024 - Current

People Department Manager

MORNINGSTAR ENTERPRISES LLC
05.2009 - 01.2024

Bachelor of Arts - Psychology

University of West Georgia

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Jalisa Johnson