JA'LISSA FORTSON
Atlanta
Summary
Personable and driven flight attendant offering many years of experience. Seeking new position with opportunity to offer exceptional customer service. Friendly Reservation Specialist with a extensive background in reservations and customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Always Care For You
Powder Springs
02.2024 - 07.2024
- Assist patients with daily tasks.
- Assess and record the patient's vital signs.
- Maintain patient rooms.
- Prepare and clean medical equipment.
- Observe patient conditions and behaviors.
- Communicate with patients and care providers.
- Assistance with all ADLs, including transfers, turning, bed baths, grooming, meal preparation, housework, and laundry.
- Maintain a safe and clean environment.
Sorter
Performance Foodservice
Oakwood
10.2023 - 11.2023
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Operated sorting machinery and equipment safely and efficiently.
- Cleaned conveyor and surrounded sorting line to maintain work area.
- Kept work area clean and organized at all times.
- Resolved any issues related to incorrect item placements or missing items.
- Sorted pallets, boxes or other material by hand to maintain order.
- Handled fragile items with care to prevent damage during sorting.
Delivery Driver
Domino's Pizza
Mableton
08.2023 - 10.2023
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Delivered fresh food to customers across local area.
- Analyzed customer address to determine best route for timely delivery.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Performed daily vehicle inspections prior to leaving for deliveries.
- Prepared pizzas according to customer specifications.
- Conducted daily cleaning duties such as mopping floors, washing dishes.
- Presented customers with bills and receipts to collect payment for delivered food.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
Delivery Driver
Sparks Driver
Atlanta
09.2022 - 08.2023
- Delivered packages to recipients safely and within scheduled time frames.
- Used problem-solving skills to address and navigate delivery challenges.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer inquiries and resolved delivery issues promptly.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Managed time effectively to complete all scheduled deliveries.
- Logged package delivery time in system for proof of delivery and to close orders.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Delivery Driver
Uber Eats
Decatur
08.2022 - 08.2023
- Carried food in insulated bags to maintain hot or cold temperature.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Collected tips from customers through hands-free electronic methods.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
Production Worker
Hormel Foods
Tucker
02.2022 - 05.2022
- Reported any issues to supervisor immediately for resolution.
- Cleaned and sanitized work areas and equipment to meet health standards.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Restocked packaging materials as needed throughout shift.
- Stored raw materials properly to prevent spoilage or contamination.
- Monitored stock levels of supplies used in production processes.
- Regulated gauges and controls to monitor food prep pressure, flow rate and temperature.
- Diagnosed issues with machines and performed routine maintenance on regular basis to maintain optimal functionality.
- Followed all safety protocols in the production area.
Certified Nursing Assistant (CNA)
Rosemont At Stone Mountain
Stone Mountain
05.2018 - 03.2020
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, and heart rate.
- Distributed drinking water and nourishment to residents.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Helped residents walk with or without self-help devices.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Took temperature readings orally or rectally as instructed by the RN or MD.
Certified Nursing Assistant
Pruitt Healthcare Virginia Park
Atlanta
06.2017 - 02.2018
- Answered patient call signals and signal lights to determine patients' needs.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Nursing Assistant
Rosemont At East Cobb
Stone Mountain
11.2016 - 02.2017
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered patient call signals and signal lights to determine patients' needs.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided emotional support to family members regarding end-of-life decisions.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Helped residents walk with or without self-help devices.
Certified Nursing Assistant
Sadie G. Mays Health & Rehabilitation Center
Atlanta
04.2016 - 07.2016
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Responded quickly to emergency situations involving sudden illness or injury.
Certified Nursing Assistant
Golden Living Nursing Home
Decatur
03.2015 - 03.2016
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Provided emotional support to family members regarding end-of-life decisions.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Certified Nursing Assistant
Southern Crescent Home Care
Jonesboro
06.2014 - 01.2015
- Administered medications and educated patients and families on correct at-home administration.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Turned and repositioned bedridden patients to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Coordinated transportation services for clients when necessary.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Contributed to case reviews of client status and progress.
- Recorded client status progress and challenges in logbooks and reports.
- Built strong and trusting rapport with clients and loved ones.
Certified Nursing Assistant
Rhema Home Care
Villa Rica
10.2013 - 06.2014
- Coordinated transportation services for clients when necessary.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Improved patient outlook and daily living through compassionate care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Helped clients get in and out of beds and wheelchairs.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Accompanied clients to social events such as movies or plays.
- Recorded client status progress and challenges in logbooks and reports.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Certified Nursing Assistant
Rem Kiks Home Care
Decatur
06.2013 - 08.2013
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Monitored health and well-being of clients and reported significant health changes.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Followed care plan and directions to administer medications.
Education
Certificate - Nursing Assisant
Covenant C.N.A. School
Atlanta, GA10-2012
High School Diploma -
Tri Cities High School
East Point, GA05-2011
Skills
- Certified Nurse Assistant
- Certified Cardiopulmonary Resuscitation
- First Aid Certification
- Caring
- Compassionate
- Professional
- Meticulous
- Patient
- Kind
- Communication skills
- Safety protocols
- Housekeeping duties
- Problem solving
- HIPAA compliance
- Meal preparation
- Recordkeeping
- Team collaboration
- Client transportation
- Disability support
- Customer service
- Organizational skills
Certification
Certified Nurse Assistant Oct 11, 2012
Accomplishments
- Employee of the Month
Timeline
Caregiver
Always Care For You
02.2024 - 07.2024
Sorter
Performance Foodservice
10.2023 - 11.2023
Delivery Driver
Domino's Pizza
08.2023 - 10.2023
Delivery Driver
Sparks Driver
09.2022 - 08.2023
Delivery Driver
Uber Eats
08.2022 - 08.2023
Production Worker
Hormel Foods
02.2022 - 05.2022
Certified Nursing Assistant (CNA)
Rosemont At Stone Mountain
05.2018 - 03.2020
Certified Nursing Assistant
Pruitt Healthcare Virginia Park
06.2017 - 02.2018
Certified Nursing Assistant
Rosemont At East Cobb
11.2016 - 02.2017
Certified Nursing Assistant
Sadie G. Mays Health & Rehabilitation Center
04.2016 - 07.2016
Certified Nursing Assistant
Golden Living Nursing Home
03.2015 - 03.2016
Certified Nursing Assistant
Southern Crescent Home Care
06.2014 - 01.2015
Certified Nursing Assistant
Rhema Home Care
10.2013 - 06.2014
Certified Nursing Assistant
Rem Kiks Home Care
06.2013 - 08.2013
Certificate - Nursing Assisant
Covenant C.N.A. School
High School Diploma -
Tri Cities High School
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