Miracle White

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Shipping and Receiving

Create pick tickets, BOLs, Packing list for warehouse and drivers.

Dispatched all Inbound and Outbound orders.

Crossed trained on several accounts.

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
• Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.

Inputting details as VIN numbers, seals,trailer number,names,and companies for 18 wheeler trucks,personal vehicles,and people coming in and out at the truck stop accurately.

• Using intermediate skills with creating and using excel spreadsheets to review important details quickly to get everyone in and out in a timely manner.
• using professionalism to answer all calls and emails greeting drivers to ensure everyone's needs are met.

• Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
• Analyzed technical support data to identify trends and common issues, proactively addressing concerns before they escalated further.
• Guided my team when issues arise, host meetings with the team on new guidelines.
• Resolved technical problems for apple products.