Jalon Fields
Georgia
Summary
Results-driven operations professional with demonstrated leadership in high-volume logistics environments. Progressed into Process Guide, Problem Solve lead, and Inbound Support Services (ISS), managing real-time workflows and resolving complex operational challenges at scale. Proven ability to oversee high-impact processes involving 50,000+ units per shift and 400+ active exception cases while maintaining efficiency, accuracy, and team alignment. Recognized for strong analytical thinking, decision-making under pressure, and the ability to translate data into actionable operational improvements. Currently advancing professional development through Amazon-sponsored education programs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Guide (PG), Problem Solve Lead, ISS Support
Amazon Fulfillment Center
09.2024 - 04.2026
- Direct real-time operational workflows within a high-volume distribution environment processing over 50,000 units per shift.
- Manage and resolve 400+ concurrent exception cases, prioritizing based on operational impact and workflow disruption.
- Lead Problem Solve functions, training team members on escalation procedures, workflow management, and issue resolution.
- Perform advanced ISS responsibilities including discrepancy research, root cause identification, and resolution documentation.
- Analyze recurring operational issues and escalate trends impacting performance, contributing to process improvements.
- Utilize Excel and internal tracking systems to monitor performance metrics, track workflows, and communicate insights.
- Support leadership during peak operations by adjusting priorities and ensuring continuity across multiple functional areas.
- Cross-trained across inbound and outbound operations, enabling full visibility into supply chain flow.
- Operate powered industrial equipment (forklift) to support logistics and inventory movement safely and efficiently.
Youth Mentor / Career Readiness
YouthWorks
Baltimore City
01.2020 - 01.2024
- Mentored peers in professional development, communication, and workplace readiness.
- Facilitated workshops and discussions focused on career growth and accountability.
- Developed organizational and remote collaboration skills in structured program settings.
- Developed individualized mentorship plans tailored to specific needs of mentees.
- Collaborated with community organizations to create opportunities for youth involvement.
- Evaluated program effectiveness through participant feedback and made recommendations for enhancements.
- Fostered positive relationships with mentees, encouraging open communication and trust-building.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Salon Manager
Sparrows Point
Baltimore, MD
03.2022 - 09.2023
- Managed end-to-end business operations including scheduling, customer service, inventory, and financial reconciliation.
- Ensured operational efficiency and high customer satisfaction through effective team coordination.
- Handled escalations professionally while maintaining service quality standards.
- Oversaw inventory management and maintained readiness for daily operations.
- Developed promotional strategies to increase client retention and attract new customers
- Analyzed sales data to identify trends and inform inventory management decisions
- Implemented health and safety regulations, ensuring compliance with industry standards
- Fostered a positive work environment through effective team communication and conflict resolution
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Education
High School Diploma -
Smart Horizons
Office Management Certification -
Amazon Smart Horizons Career
06-2026
Hospitality Vocational Trade - Hospitality, Lodging & Management
Woodland Job Corps Center
Planned: Bachelor’s Degree - Computer Systems or Related Field
Skills
- Real-Time Operations & Workflow Optimization
- High-Volume Logistics Coordination
- Exception Handling & Root Cause Analysis
- Data Tracking, Reporting & Trend Identification
- Cross-Functional Leadership & Team Training
- Operational Decision-Making Under Pressure
- Process Improvement & Efficiency Enhancement
- Microsoft Excel & Data Systems Utilization
- Communication Across Diverse Teams
- Time-Critical Priority Management
Certification
- Forklift Certification
- Workplace Safety & Compliance Training
Timeline
Process Guide (PG), Problem Solve Lead, ISS Support
Amazon Fulfillment Center
09.2024 - 04.2026
Salon Manager
Sparrows Point
03.2022 - 09.2023
Youth Mentor / Career Readiness
YouthWorks
01.2020 - 01.2024
Planned: Bachelor’s Degree - Computer Systems or Related Field
High School Diploma -
Smart Horizons
Office Management Certification -
Amazon Smart Horizons Career
Hospitality Vocational Trade - Hospitality, Lodging & Management
Woodland Job Corps Center