Jalon McKnight
Chamblee
Summary
Detail-oriented DSP with five years of hands-on experience in clerical work, labeling and storing, vital signs retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data-sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem-solving skills, and the ability to prioritize work, multitask, and manage time efficiently. A medical assistant with extensive experience in clerical work, labeling, and storing, along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Kids And Teens Primary Healthcare
Decatur
02.2024 - Current
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
- Established a supportive and collaborative work environment, promoting team cohesion and high morale.
- Provided clinical supervision and mentorship to less experienced clinicians, fostering a culture of learning and growth.
- Provided consultation services to other departments or organizations regarding clinical matters.
- Maintained accurate documentation of client progress within the Electronic Health Record system.
- Reviewed and approved clinical documentation for accuracy and compliance with regulatory requirements.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Investigated complaints from clients or families concerning their care or treatment.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
- Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
DSP
Volunteers of America
Bartlett
11.2023 - 02.2024
- Recognized and reported abnormalities or changes in the patient's health status to the case manager
- Ensured stability of a patient's vital signs, including respiration rates, blood pressure, and temperature
- Entertained, conversed, and read aloud to keep patients mentally alert
- Assisted with dressing guidance, grooming, meal preparation, medication reminders, and grocery shopping
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
- Transported individuals to events and activities, medical appointments, grocery stores, salons, and barbershops
- Positioned bedbound patients to prevent bedsores and maintain comfort levels
- Established working relationships and provided physical and emotional support to patients and their families
- Provided companionship and emotional support to elderly clients in their homes
- Encouraged clients to participate in social activities
- Provided transportation to medical appointments and errands
- Ensured patient safety by monitoring and reporting changes in condition
- Assisted clients with household tasks such as laundry and light housekeeping
Phlebotomist
VA Medical Center
Memphis
09.2023 - 12.2023
- Obtain blood specimens through venipuncture and finger stick techniques
- Organize blood collection equipment
- Follow departmental procedures to ensure test result quality and accuracy
- Engage patients in light conversation to ward off any uneasiness
- Provide pathologists with any information falling outside normal range
- Provide patients with information regarding what to expect from imminent blood tests
- Perform document maintenance and troubleshooting procedures
- Handle tubes and containers of each test type, ensuring appropriate storage temperatures
- Ensure the work area conforms to facility hygiene and safety regulations
- Prepare patients for blood and urine tests
- Maintained accurate and detailed records of patient information
- Developed and maintained relationships with clients and staff
- Prepared blood samples for testing
- Monitored patient before and after procedure to ensure safety and comfort
- Successfully completed difficult venipunctures on difficult veins
- Ensured compliance with HIPAA regulations
- Adapted to changes in laboratory procedures
- Followed all safety and infection control protocols
- Maintained accurate records of collected specimens and test results.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Labeled blood vials with critical information like time of collection, date and patient name.
Medical Assistant (MA)
Memphis Internal Medicine and Pediatrics
Memphis
09.2022 - 10.2023
- Prepared and maintained medical charts and other patient records
- Performed pre-operative and post-operative patient care tasks
- Performed laboratory procedures, including specimen collection and preparation
- Scheduled patient appointments and maintained patient records
- Monitored and maintained medical supplies
- Assisted in the preparation of medical equipment for procedures
- Greeted, checked in, and checked out patients
- Administered medications and immunizations as ordered by physician
- Utilized electronic medical records (EMR) software to record and update patient information
- Developed strong relationships with patients and their families to ensure a positive patient experience
- Monitored and recorded patient vital signs
- Assisted in the development of patient care plans
- Assisted with patient billing and coding
- Assisted with patient follow-up and discharge instructions
- Verified patient insurance eligibility and informed patients of any co-payments
- Maintained the cleanliness of the medical facility
- Collected and processed patient specimens
- Assisted in the preparation of patients for surgery and assisted with post-operative care
- Maintained medical records, including patient histories and vital signs
- Prepared and maintained examination and treatment rooms
- Performed laboratory tests, such as urinalysis and blood counts
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered medications under physician's supervision.
Server
Chili's
Memphis
- Managed wine service, table service, bar duties, stock control, venue cleaning, and all other day-to-day running duties
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Carried out opening, closing, and shift-change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Printed dining checks with total due, collected payment, and completed transactions
- Mixed standard and specialized drink orders using liquor, bitters, sugars, and fruits
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Arranged and prepared tables for customers to offer memorable guest experiences and foster repeat business
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Displayed enthusiasm and promoted excellent customer service, increasing referrals and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining a calm and professional demeanor
- Maintained accurate register through correct billing, payment processing, and cash management practices
- Efficiently communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Supervised restocking of salad bar and buffet for lunch and dinner service
Server
IHOP
Millington
- Demonstrated an ability to work in a team environment to achieve organizational goals
- Effectively communicated with customers to ensure satisfaction with orders
- Coordinated with kitchen staff to ensure timely delivery of orders
- Developed strong interpersonal skills to effectively communicate with customers
- Demonstrated strong attention to detail to ensure accurate order taking
- Utilized excellent organizational and multitasking skills to ensure efficient table turns
- Delivered excellent customer service while working in a fast-paced restaurant environment as a server
- Ensured customer orders were accurate and delivered in a timely manner
- Demonstrated excellent problem-solving skills to handle customer complaints
- Worked closely with kitchen staff to ensure accurate order delivery
- Managed cash registers and ensured accurate accounting of all transactions
- Communicated effectively with kitchen staff to ensure timely delivery of orders
- Demonstrated a professional attitude and commitment to excellence
- Maintained a positive attitude and professional demeanor during peak service hours
- Followed all health and safety regulations to ensure a safe and sanitary work environment
- Developed an in-depth knowledge of menu items and ingredient information to assist customers
- Maintained a clean and organized workspace to ensure safety and sanitation
- Adeptly managed multiple tables simultaneously while keeping customers satisfied
Host/Hostess
IHOP
Millington
- Assisted in organizing special events and functions
- Maintained accurate records of all transactions and balanced cash drawer at end of shift
- Checked customers' identification to ensure they met legal drinking age
- Assisted in maintaining accurate inventory of restaurant supplies
- Worked closely with kitchen staff to ensure food was served in a timely manner
- Ensured all guests were satisfied with their dining experience
- Coordinated with kitchen staff to ensure accuracy of orders
- Recommended menu items and specials to guests
- Assisted in setting up and breaking down tables and chairs
- Demonstrated strong knowledge of menu items and specials to assist guests in making selections
- Assisted in training new staff members on restaurant policies and procedures
- Monitored restaurant seating to ensure efficient seating arrangements
- Greeted guests in a friendly and professional manner, making sure to seat them in an efficient and timely manner
- Performed light cleaning duties as needed
- Responded promptly to customer requests and complaints
- Monitored dining room for cleanliness and appropriate table settings
- Adhered to all safety and sanitation regulations
- Completed all opening and closing duties as assigned by management
- Answered all questions regarding menu items, prices and availability
- Verified reservations and seating arrangements
- Provided menus and answered questions about menu items
Education
Certificate - Medical Assitant
Concorde Career College
Memphis, TN11.2022
High School Diploma -
Millington Central High School
Millington, TN05.2019
Skills
- Food Safety
- Clinical supervision
- Patient assessment
- Customer service
- Inventory management
- Conflict resolution
- Effective communication
- Team building
- Documentation accuracy
- Employee recruitment and hiring
- Staff supervision
- Problem-solving aptitude
- Order Preparation
- POS Systems
Certification
- First Aid/AED Certified
- BLS Certified
- Medication Certified
- CPR Certified
Languages
Native/Bilingual, 5 out of 5
Timeline
Clinical Supervisor
Kids And Teens Primary Healthcare
02.2024 - Current
DSP
Volunteers of America
11.2023 - 02.2024
Phlebotomist
VA Medical Center
09.2023 - 12.2023
Medical Assistant (MA)
Memphis Internal Medicine and Pediatrics
09.2022 - 10.2023
Server
Chili's
Server
IHOP
Host/Hostess
IHOP
Certificate - Medical Assitant
Concorde Career College
High School Diploma -
Millington Central High School
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