Summary
Overview
Work History
Education
Skills
Timeline
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Jalon Wilson

Atlanta

Summary

Extremely self-driven individual with 5+ years of experience and tremendous success in different business sectors. Very skilled in client management, organization, customer service, marketing, analysis, and other key skills.

Overview

9
9
years of professional experience

Work History

Client Operations Analyst

Softheon
07.2024 - Current
  • Resolved over 50 service requests weekly, ensuring prompt customer support.
  • Participated in bi-weekly client meetings to review ticket status and identify trends.
  • Answered escalated ticket calls, addressing complex customer issues efficiently.
  • Assisted in training and onboarding new hires to enhance team performance.
  • Processed daily lockbox payments, maintaining accuracy and timeliness.
  • Contributed to creation of SOPs to enhance operational efficiency.

Customer Support Representative

Nationwide
11.2022 - 07.2024
  • Answered 50+ daily inbound customer calls and assisted with various issues.
  • Advised and directed customers to correct department based on specific needs.
  • Maintained a client satisfaction rate of 97%.

Client Relations Manager

Bradford LLC
06.2020 - 11.2022
  • Assisted with creating client investment strategies depending on individual needs.
  • Managed a CRM database of over 200 leads.
  • Followed up with clients on behalf of investors after initial meeting.
  • Developed new strategies and marking material to attract clients.


Graduate Assistant

University of Georgia
06.2018 - 06.2020
  • Created code to streamline film and connect film to analytics key indicators.
  • Utilized analytics to find key indicators to find an edge against each opponent.
  • Used SportsCode to breakdown and organize film for team and opponents.
  • Coordinated with Assistant Coaches to develop offensive and defensive game plans for each game.
  • Managed departments of basketball operations for both players and coaches.

Basketball Operations Coordinator

Wasserman Sports Agency
04.2016 - 06.2018
  • Managed the Pre-NBA Draft Process including travel logistics, hotel confirmations, and coordinated scheduling with NBA Teams.
  • Acted as a personal assistant to five assigned players that were clients of Wasserman.
  • Oversaw the player relations department and managed a team to operate that department.

Education

Sports Business and Administration

Pepperdine University
Malibu, CA
05.2018

Skills

  • Excel
  • Analysis Skills
  • Customer Service
  • Data Analysis Skills
  • Organizational Skills
  • Communications
  • Marketing
  • Client Management
  • On-boarding

Timeline

Client Operations Analyst

Softheon
07.2024 - Current

Customer Support Representative

Nationwide
11.2022 - 07.2024

Client Relations Manager

Bradford LLC
06.2020 - 11.2022

Graduate Assistant

University of Georgia
06.2018 - 06.2020

Basketball Operations Coordinator

Wasserman Sports Agency
04.2016 - 06.2018

Sports Business and Administration

Pepperdine University

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Jalon Wilson