Jalyn Terrell
Lithonia
Summary
Dedicated front-of-house team member with strong skills in customer service and cash handling. Committed to delivering exceptional dining experiences while ensuring food safety and cleanliness. Results-driven front-of-house team member experienced in maintaining high standards of food safety and cleanliness. Proven ability to manage cash transactions and support team efforts to ensure a positive dining environment. Energetic Front of House Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and point of sale systems operation. Excel in communication, teamwork, and adaptability, ensuring seamless front-of-house operations and positive guest experiences. Approachable and customer-focused with background as Front of House Team Member. Brings relevant experience in greeting, seating, assisting customers, and maintaining cleanliness of front-of-house area. Strengths include effective communication skills, ability to work under pressure, and strong knowledge of food service hygiene rules. Previous roles have demonstrated significant improvements in overall customer satisfaction by providing exceptional service.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
Chic-Fil-A
Conyers
10.2024 - 12.2025
- Greeted customers warmly and ensured a positive dining experience.
- Managed cash register and processed customer transactions efficiently.
- Prepared food items according to safety and quality standards.
- Collaborated with team members to maintain a clean dining area.
- Maintained a professional attitude while working under pressure during peak hours.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Performed opening and closing procedures at the end of shift.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
- Explained menu items, took orders and delivered food courses according to instruction.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Delivered guest orders to correct tables or take-out counter.
- Organized take-out orders for customers who requested them.
- Greeted guests and managed seating arrangements.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Monitored guest satisfaction levels throughout meal services.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Ensured compliance with health safety regulations in the restaurant setting.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Upheld company standards and values, representing the brand positively.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Refilled condiments, napkins and server workstations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Sales Associate
JD Sports
Lithonia
05.2023 - 04.2024
- Assisted customers in selecting products and provided personalized recommendations.
- Maintained visual merchandising standards to enhance product presentation.
- Operated point-of-sale system for efficient transaction processing.
- Provided exceptional customer service to ensure a positive shopping experience.
- Collaborated with team members to achieve store goals and targets.
- Engaged with customers to understand their needs and preferences effectively.
- Participated in training sessions to learn about new products and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Education
High School Diploma -
Martin Luther King High School
3991 Snapfinger Rd Lithonia Ga 3003805-2024
High School Diploma -
Georgia State University
Atlanta, GASkills
- Customer service
- Cash handling
- Order management
- Food safety
- Merchandising
- Team collaboration
- Time management
- Cleanliness maintenance
- Positive engagement
- Maintaining ambiance
- Greeting guests
- Teamwork
Timeline
Front of House Team Member
Chic-Fil-A
10.2024 - 12.2025
Sales Associate
JD Sports
05.2023 - 04.2024
High School Diploma -
Martin Luther King High School
High School Diploma -
Georgia State University
Similar Profiles
Julissa VadenJulissa Vaden
Front and Back of House Team Member at Chic-Fil-AFront and Back of House Team Member at Chic-Fil-A
Makayla SeidellMakayla Seidell
Director of Operations and Communications at Chic-Fil-ADirector of Operations and Communications at Chic-Fil-A
Emerson LovelaceEmerson Lovelace
Front of House Employee at Chic-Fil-AFront of House Employee at Chic-Fil-A
Jasmine TellisJasmine Tellis
Food Service Worker at Chic-Fil-AFood Service Worker at Chic-Fil-A
Frelynda ReevesFrelynda Reeves
Yard Driver at Coastal ProcessingYard Driver at Coastal Processing