Ja’Maizia Wallace
Macon
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly developed communicator with outstanding skills in complex problem solving and conflict resolution.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Central Georgia Heart Center
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Paraprofessional
Kelly Services
10.2021 - 09.2023
- Company Overview: Bibb County School District
- Working with individual students and small groups to reinforce learning of material or skills introduced by teacher
- Bibb County School District
Sales Associate
Shoe Dept Encore
07.2017 - 07.2021
- Operated cash register, collected payments and provided accurate change
- Built trusting relationships with customers by making personal connections
- Completed daily recovery tasks to keep area clean and neat for maximum productivity
Administrative Assistant
Bibb County Health Department
01.2020 - 03.2020
- Collected patients name and information via phone and in office for COVID testing
- Data entry and clerical work
- Maintained and kept accurate department and customer records
Education
Associate of Arts - Early Childhood Education
Central GA Technical College
05-2026
High School Diploma -
Rutland High School
05.2018
Skills
- Customer Service
- Relationship Building
- Active Listening
- Communication
- Problem-solving
- Efficient Typing Skills
- Tech Savvy
- HIPAA Compliance
- Patient Scheduling
- Office Administration
- Front Desk Operations
Timeline
Front Desk Receptionist
Central Georgia Heart Center
09.2023 - Current
Paraprofessional
Kelly Services
10.2021 - 09.2023
Administrative Assistant
Bibb County Health Department
01.2020 - 03.2020
Sales Associate
Shoe Dept Encore
07.2017 - 07.2021
Associate of Arts - Early Childhood Education
Central GA Technical College
High School Diploma -
Rutland High School
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