Jamari Buggs
Ellenwood
Summary
Results-driven Zone Leader with expertise in team training and operational workflow management. Proven ability to enhance team productivity while ensuring exceptional customer service. Highly experienced Zone Leader with proven ability to manage large teams and oversee multiple operations simultaneously. Strengths in strategic planning, team building, and problem resolution have contributed significantly to operational efficiency in previous roles. Demonstrated success in improving productivity, reducing costs, and enhancing overall business performance.
Overview
6
6
years of professional experience
Work History
Zone Lead
Unifi
Atlanta
08.2025 - Current
- Led daily operations for team efficiency and workflow management.
- Trained new employees on company policies and safety procedures.
- Assisted in conducting performance evaluations for team members regularly.
- Performed regular inspections of store displays to ensure accurate product placement and pricing information.
- Created detailed reports outlining progress made towards achieving business objectives.
Shift Leader
Smoothie King
Atlanta
05.2024 - 07.2025
- Supervised team members during peak service hours.
- Trained new employees on customer service standards.
- Coordinated shift schedules to optimize staff coverage.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
Customer Service Representative
ANLS
Atlanta
08.2023 - 05.2024
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed customer accounts using internal systems.
Shift Leader
Chick-fil-A
Atlanta
02.2023 - 06.2023
- Started as a Team Member and advanced to the position of Shift Leader. Managed shifts effectively, ensuring smooth operations and exceptional customer service.
- Supervised team members during peak service hours.
- Trained new employees on customer service standards.
- Managed inventory levels and restocked supplies regularly.
- Ensured compliance with food safety and cleanliness guidelines.
- Coordinated shift schedules to optimize staff coverage.
- Facilitated team meetings to improve communication and morale.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Manager
Arbys Resturant
Atlanta
03.2020 - 05.2021
- Started as a Team Member and quickly progressed to the role of Team Trainer. Promoted to Shift Leader/Manager, where responsibilities included supervising staff, ensuring efficient operations, and providing excellent customer service. Demonstrated strong work ethic, reliability, and willingness to assist team members.
- Trained staff on customer service techniques and food safety protocols.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Oversaw staff scheduling to optimize labor coverage during peak hours.
- Implemented training programs for new employees on menu offerings and procedures.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Druid Hills High School
Atlanta, GA05-2021
Skills
- Team leadership
- Employee scheduling
- Conflict resolution
- Problem solving
- Time management
- Team management
- Motivational leadership
- Staff development
Timeline
Zone Lead
Unifi
08.2025 - Current
Shift Leader
Smoothie King
05.2024 - 07.2025
Customer Service Representative
ANLS
08.2023 - 05.2024
Shift Leader
Chick-fil-A
02.2023 - 06.2023
Manager
Arbys Resturant
03.2020 - 05.2021
High School Diploma -
Druid Hills High School