Ja’Mari Frederick
Kennesaw
Summary
I am a result-driven professional with a strong background in client service, problem resolution, and operational support. I have exceptional attention to detail, accuracy, and the ability to manage complex interactions in fast-paced environments. Strongly known for maintaining professionalism, ensuring compliance with procedures, and delivering efficient, client-focused solutions that support business goals.
Overview
3
3
years of post-secondary education
1
1
Certification
Work History
Team Member
Kroger
Powder Springs
01.2026 - Current
- Provided client-focused service by assisting customers with transactions, account inquiries, and issue resolution in a fast-paced environment.
- Explained products, pricing, and policies clearly, ensuring customers understood options and made informed decisions.
- Resolved customer concerns efficiently while maintaining professionalism and building long-term trust and satisfaction.
- Maintained accurate records of transactions and interactions, demonstrating strong attention to detail and data integrity.
- Handled sensitive customer information responsibly while following company policies and confidentiality standards.
- Identified customer needs and recommended appropriate products or solutions, supporting upselling and service goals.
Sales Associate
Under Armour
Woodstock
10.2025 - 01.2026
- Provided client-focused service by identifying customer needs and recommending appropriate products using a consultative approach.
- Built strong customer relationships through clear communication, professionalism, and effective issue resolution.
- Explained product details, pricing, and promotions clearly, ensuring customers made informed purchasing decisions.
- Handled customer concerns and escalations, delivering timely and satisfactory resolutions.
- Maintained confidentiality of customer information and followed company policies and procedures.
- Assisted with inventory tracking, stock organization, and discrepancy reporting to ensure accuracy.
Education
Bachelor of Science - Psychology
Young Harris College
Young Harris, GA 08.2022 - 05.2024
Associate of Arts - Criminal Justice
Spartanburg Methodist College
Spartanburg, SC 08.2020 - 05.2022
Skills
- Client Relations and Customer Service
- Policy and Procedure Compliance
- Data Entry and Documentation Accuracy
- Conflict Resolution and Problem Solving
- Inventory Management and Reporting
- Financial Accuracy
- Communication and Active Listening
- Time Management
Certification
- Property and Casualty Insurance Certification
Accomplishments
- NJCAA All-American
- NJCAA Region 10 Player of the Year
- Academic Honor Roll Award
Timeline
Team Member
Kroger
01.2026 - Current
Sales Associate
Under Armour
10.2025 - 01.2026
Bachelor of Science - Psychology
Young Harris College
08.2022 - 05.2024
Associate of Arts - Criminal Justice
Spartanburg Methodist College
08.2020 - 05.2022