Jamaul Gordon
Austell,GA
Summary
Dedicated IT professional with a strong foundation in information technology, cybersecurity, and data management. Experienced in CRM tools, data entry, and customer service, with hands-on expertise in Salesforce.com and workflow management. Adept at troubleshooting technical issues, managing customer accounts, and ensuring accurate data processing. Proven ability to analyze complex problems and deliver innovative solutions in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Manager
Reliant Communications Network
06.2023 - 01.2025
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
SUPERVISOR
United Parcel Service (UPS)
01.2022 - 01.2023
- Led a team of over 15 employees to achieve operational goals with high safety standards
- Created efficient work schedules to boost shift productivity
- Regularly evaluated performance and provided targeted training to enhance team skills
CUSTOMER SERVICE REPRESENTATIVE
Accenture
01.2021 - 01.2022
- Provided outstanding customer support for complex inquiries and complaints
- Analyzed account data to identify trends and prevent potential issues
- Documented business processes to enhance client interactions and service delivery
FC ASSOCIATE II
Amazon LLC
01.2020 - 01.2021
- Managed inventory operations for accurate merchandise processing
- Operated equipment for safe goods transport and workflow efficiency
- Collaborated on initiatives to enhance production quality and safety
Education
Bachelor of Science - Information Technology
Kennesaw State University
Kennesaw, GA12-2025
Secondary School -
South Cobb High School
Austell, GA01.2019
Skills
- Hardware and Software Troubleshooting
- CRM Tools Proficiency (Salesforce)
- Strong Verbal and Written Communication Skills
- Technical Support and Problem Resolution
- Active Listening and Customer Relationship Management
- Multitasking and Time
- MS Office, Cloud Computing & Cybersecurity Awareness
- Cloud Computing Familiarity
Timeline
Manager
Reliant Communications Network
06.2023 - 01.2025
SUPERVISOR
United Parcel Service (UPS)
01.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Accenture
01.2021 - 01.2022
FC ASSOCIATE II
Amazon LLC
01.2020 - 01.2021
Bachelor of Science - Information Technology
Kennesaw State University
Secondary School -
South Cobb High School
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