Jameela Anderson
Cairo
Summary
Dedicated Customer Service Representative with strong experience in fast food. Build rapport with clients to enhance satisfaction and drive company success. Results-oriented professional with a passion for relationship building and partnership development.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Popeyes® Louisana Kitchen
Cairo
07.2022 - 07.2026
- Supervised daily operations and ensured compliance with company policies.
- Trained new team members on service standards and food safety protocols.
- Managed inventory levels and coordinated supply orders to minimize shortages.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Assisted in scheduling shifts to optimize workforce efficiency and coverage.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Burger King
Cairo
10.2020 - 07.2022
- Direct and lead employees, supervising activities to drive productivity and efficiency.
- Led employees, supervising activities to enhance productivity and efficiency.
- Assisted supervisor in evaluating employee performance and fostering improvement initiatives.
- Enforce company policies and procedures to strengthen operational standards across departments.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Aided in developing and implementing marketing strategies to boost sales and profitability.
Team Member
Whataburger
Thomasville
05.2020 - 10.2020
- Cultivated positive customer relationships by providing friendly greetings and attentive service.
- Met customer needs by promptly addressing specific requests.
- Processed and retrieved customer special orders.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Established and nurtured working relationships with peers and upper management to foster collaboration.
Shift Supervisor
Kentucky Fried Chicken
Cairo
05.2017 - 03.2020
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints, improving customer satisfaction and communicated issues to senior management.
- Coordinated shift workers for inventory receiving, auditing, and restocking to ensure efficient stock management.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Recruited, hired, and mentored new team members to enhance team capabilities and support human resources initiatives.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Cairo High School
Cairo, GASkills
- Operations Management
- Inventory management
- Task Delegation
- Performance evaluations
- CRM management
- Hiring training
- Product and Service Knowledge
- Customer Service
Timeline
Assistant Manager
Popeyes® Louisana Kitchen
07.2022 - 07.2026
Assistant Manager
Burger King
10.2020 - 07.2022
Team Member
Whataburger
05.2020 - 10.2020
Shift Supervisor
Kentucky Fried Chicken
05.2017 - 03.2020
High School Diploma -
Cairo High School