Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jameriquan Lathan

Austell

Summary

Dynamic and results-driven professional with a proven track record in managerial roles. Adept at overseeing operations, fostering team collaboration, and delivering exceptional customer service. Possesses strong communication, organizational, and multitasking skills. Committed to maintaining a positive customer experience, nurturing team culture, and contributing to the highest service standards.

Overview

12
12
years of professional experience

Work History

General Manager

Zaxbys
Smyrna
02.2024 - Current
  • Oversaw daily operations and improved service quality at convenience stores.
  • Managed staff scheduling and ensured adequate coverage during peak hours.
  • Trained employees on customer service standards and operational procedures.
  • Implemented inventory management strategies to reduce waste and improve supply flow.
  • Conducted performance evaluations and provided feedback to team members.
  • Ensured compliance with health and safety regulations in all locations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Regularly reviewed financial reports such as P&L statements to identify trends or areas of improvement.

PM General Manager

Cook Out
Austell
07.2023 - 01.2024
  • Oversaw up to 15 employees on any given night shift.
  • Handled customer issues professionally, ensuring food safety compliance.
  • Managed payroll and trained future Managers on proper protocols.
  • Collaborated with District Manager (DM) and General Manager (GM) to ensure smooth operations.
  • Implemented process improvements to enhance operational efficiency in restaurant management.

General Manager

Racetrac
Douglasville
09.2017 - 04.2023
  • Oversaw gas station operations, including fuel supply, gas deliveries, and store performance.
  • Updated gas prices per national and local rates.
  • Built and maintained relationships with vendors and suppliers.
  • Managed payroll, resolved discrepancies in inventory counts, and maintained accurate records.
  • Conducted regular physical inventories, mentored/trained new employees, and led staff meetings.
  • Delegated tasks, responded promptly to customer needs, and maintained a positive team environment.

Shift Manager

Smoothie King
Austell
12.2016 - 07.2017
  • Directed daily shift operations, ensuring efficient smoothie preparation, sales transactions, and inventory control.
  • Actively engaged with customers, addressed inquiries, and swiftly resolved concerns, enhancing overall satisfaction.
  • Fostered a positive team environment through effective task delegation and regular team meetings to maximize performance.
  • Managed cash transactions, balanced drawers, and ensured accurate financial reporting in compliance with company standards.
  • Trained new team members on standard operating procedures, product knowledge, and customer service, contributing to a skilled workforce.

Team member-Team Lead

Chick-Fil-A
Sandy Springs
02.2014 - 12.2016
  • Executed opening and closing duties, ensuring store cleanliness, restocking, and adherence to dress code guidelines.
  • Proactively identified and communicated item shortages to supervisors, contributing to timely replenishment.
  • Conducted comprehensive training sessions for new team members, familiarizing them with company policies and procedures.
  • Strictly adhered to health and safety regulations, maintaining a clean and sanitary kitchen environment.
  • Played a pivotal role in daily kitchen setup and breakdown, demonstrating efficiency in operations, including dishwashing and sanitation.
  • Addressed overarching customer and team member concerns, assuming a leadership role when necessary.

Education

Some College (No Degree) - Nursing in Tech

Chattahoochee Technical College
Marietta

Skills

  • Inventory Counting
  • Budgeting and forecasting
  • Staff training
  • Team leadership
  • Problem solving
  • Expense control
  • Data review
  • P&L management
  • Loss prevention
  • Staff training/development
  • Safety assurance
  • Process improvements
  • Scheduling and Time Management
  • Payroll and Labor
  • Leadership and Delegation
  • Communication and Team Building/Bonding
  • Cash Handling and Efficiency
  • Flexibility and Work Ethic
  • Customer Service and Attention to Detail

Timeline

General Manager

Zaxbys
02.2024 - Current

PM General Manager

Cook Out
07.2023 - 01.2024

General Manager

Racetrac
09.2017 - 04.2023

Shift Manager

Smoothie King
12.2016 - 07.2017

Team member-Team Lead

Chick-Fil-A
02.2014 - 12.2016

Some College (No Degree) - Nursing in Tech

Chattahoochee Technical College

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Jameriquan Lathan