Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James C McCue

Milledgeville

Summary

I have over 20 years of experience, including as an Assistant Store Manager, as a Master Handyman, Lead HVAC Technician, and as a Home Inspector in industries including General Merchandise Stores, Apartment maintenance, and Nonclassifiable Establishments. Most recently,I have been working as the Maintenance Supervisor and Lead HVAC Technician for EMBA Managenet Group since July 2023. My skills and experiences include: Data Analysis, Plumbing, Staff Management.

Professional focused on HVAC systems with experience in installation, maintenance, and repair. Strong technical skills in diagnostics, troubleshooting, and system optimization. Team player who adapts to changing environments and prioritizes achieving results. Reliable and driven to ensure efficient and high-quality outcomes in all tasks.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Maintenance Supervisor

EMBA Management Group
07.2023 - Current
  • Reduced downtime through effective troubleshooting, diagnosis, and repair of apartment issues related to construction, HVACR, plumbing, electrical, and appliance repair.
  • Leveraged strong communication skills to collaborate effectively with colleagues, vendors, and customers in addressing their diverse needs and concerns related to maintenance operations.
  • Improved workplace safety by conducting regular inspections and implementing necessary corrective actions.
  • Actively participated in continuous improvement initiatives by recommending innovative solutions that streamlined workflow processes or enhanced system functionality without compromising quality standards or safety requirements.
  • Streamlined inventory management for spare parts and tools, ensuring availability when needed.
  • Mentored technicians in industry best practices to develop a highly skilled and efficient workforce.
  • Increased overall productivity with well-planned preventive maintenance routines that minimized disruptions.
  • Spearheaded cost-saving initiatives by identifying opportunities for process improvements or alternative solutions in maintenance operations.

Lead HVAC Technician

EMBA Management Group
07.2023 - Current
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, compressors, coils, and other .parts to ensure HVAC equipment properly operated.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
  • Repaired and replaced heating and air conditioning systems for customers in the property management industry.
  • Streamlined inventory management for HVAC parts, ensuring quick availability for urgent repairs.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.

Assistant Store Manager

Lowes Home Improvement
02.2020 - 06.2023
  • Directed sales activities. Assigned and supervised sales staff work. Resolved customer complaints regarding sales and service. Oversaw sales staff at the local level. Directed personnel duties such as disciplinary action, recruiting, interviewing, hiring, training, supervising, evaluating. Projected future sales and profitability based on past operational records and reports. Advised and conferred with potential customers, current customers. Assertively and directly sold to customers. Made business trips as required. Met regularly with individual staff members to ensure good communication. Scale of my total sales area: In charge of a $56,000,000.00 home improvement store Traveled as required including: traveling to other stores within the district as needed for support Conferred and consult with department heads to planned advertising services and to secured information on equipment and customer specifications. Directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Planned and directed staffing, training, and performance evaluations to developed and controlled sales and service programs. Reviewed operational records and reports to project sales and determine profitability.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Master Handyman

Mr. Handyman of Macon and Warner Robins
01.2019 - 06.2020
  • Oversaw daily construction activities. Evaluated site. Worked with architects and engineers to plan project. Negotiated all services and subcontracts. Scheduled activities. Communicated changes to appropriate personnel. Analyzed worker and production problems and recommended solutions, such as improving production methods and implementing motivational plans. Assigned work to employees, based on material and worker requirements of specific jobs. Conferred with managerial and technical personnel, other departments, and contractors to resolved problems and to coordinated activities. Knowledge exists in construction management.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.

Home Inspector

National Property Inspections
05.2015 - 01.2019
  • Looked at structures to make sure they were in all regulations. Inspected structures at various stages of building, alteration, repair. Made sure structures complied with plans, specs, ordinances, codes. Looked at construction methods for footings, foundations, wood framing, tile work, electrical, plumbing. Recommended corrective actions. Read and interpreted plans, blueprints, site layouts, construction methods, codes, regulations, zoning requirements, drainage requirements, grading requirements, fire codes. Maintained documentation including inspection records. Prepared written materials as requested. Included photos with inspection records. Trained other construction inspectors. Coordinated inspectors' activities. Used industry tools such as circuit testers, levels, measuring wheels.
  • Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
  • Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
  • Completed inspections within tight deadlines, ensuring client transactions remained on schedule.
  • Provided peace of mind to prospective buyers with prompt delivery of detailed reports outlining any areas of concern or required repairs for a safe living environment.

Criminal Investigator

Georgia POST Council
03.2005 - 03.2017
  • Investigated various areas of crime including: Conducted investigation on certified and pre-certified peace officers in the State of Georgia Investigated alleged or suspected criminal violations. Interviewed suspects. Examined records. Investigated cases on the state level. Prepared reports of investigation findings. Testified in court. Identified case issues and evidence needed. Obtained search and arrest warrants. Made arrests. Executed warrants. Determined scope, timing, and direction of investigation. Used computers to locate links in chains of evidence and information. Identified case issues. Law violations. Investigated organized crime, public corruption, financial crime, copyright infringement, civil rights violations.

Detective

Baldwin County Sheriff's Office
04.1998 - 03.2005
  • Obtained and served search warrants related to ongoing cases.
  • Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
  • Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
  • Mentored junior detectives to improve their investigative skills, fostering a collaborative team environment.
  • Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Participated in court hearings to provide written reports, evidence and verbal testimonies.
  • Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
  • Preserved evidence for court hearings and checked integrity of individual pieces.

Education

Career Diploma - HVACR

Ashworth College
Norcross, GA
03-2024

High School Diploma -

John Milledge Academy
Milledgeville, GA
05-1992

Skills

  • Preventive Maintenance
  • Team supervision
  • Facilities maintenance
  • Maintenance recordkeeping
  • Troubleshooting
  • Work order management
  • Plumbing repairs
  • Electrical troubleshooting
  • HVAC systems
  • Safety protocols
  • Quality control
  • Employee performance evaluation
  • Staff management

Certification

  • EPA 608 Universal Certification
  • Home Inspections, National Property Inspections
  • Master Instructer, Georgia Peace Officer Standards and Training Council
  • Basic law Enforcement, Georgia Peace Officer Standards and Training Council

Timeline

Maintenance Supervisor

EMBA Management Group
07.2023 - Current

Lead HVAC Technician

EMBA Management Group
07.2023 - Current

Assistant Store Manager

Lowes Home Improvement
02.2020 - 06.2023

Master Handyman

Mr. Handyman of Macon and Warner Robins
01.2019 - 06.2020

Home Inspector

National Property Inspections
05.2015 - 01.2019

Criminal Investigator

Georgia POST Council
03.2005 - 03.2017

Detective

Baldwin County Sheriff's Office
04.1998 - 03.2005

Career Diploma - HVACR

Ashworth College

High School Diploma -

John Milledge Academy

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James C McCue