James Durrah
Savannah
Summary
Experienced automotive technician with 3+ years in automotive repairs, equipment, tool operation, diagnostic, and repair procedures. Proficient in leveraging strong customer service and management skills to maintain clients. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
2
2
years of professional experience
Work History
Service Technician
Rescue Tow Truck (AAA)
2023.08 - 2024.03
- Performed automotive repairs, adjustments and maintenance procedures such as providing lock-out, fuel delivery, battery jump starts and tire change services.
- Sold and installed car batteries
- Communicated with members effectively to keep them informed and to ensure their safety.
- Accurately inputted call information into the in-truck technology, processed payments, and completed necessary reports.
General Service Technician
Pep Boys
2022.09 - 2023.09
- Performed basic automotive services including mounting and balancing tires, tire repairs, oil changes, vehicle inspections and other less technical services while delivering an excellent customer experience
- Persuaded customers to purchase automotive services and repairs that were either suggested or necessary for their vehicle.
- Identified and fixed issues with brakes, alignments, suspensions, cooling systems, and electrical components.
- Replaced the engine oil and filters, Conducted tire maintenance, Replaced batteries and inspected starting / charging systems, Installed new headlights and other small bulbs, Fixed flat tires, Replaced wiper blades
Ford Technician
JC Lewis Ford
2022.03 - 2022.08
- Executed repairs under warranty to manufacturer specifications
- Tested components and systems using diagnostic tools and special service equipment
- Diagnosed, maintained, and repaired vehicle automotive systems including engine, transmission, electrical steering, suspension, and brakes
- Made sure work orders were completed, and maintenance work was recorded accurately and efficiently
Education
Sol C. Johnson Highschool
Savannah, GASkills
- Client Service and Support
- Attention to Detail
- Diagnostic Devices
- Problem Solving
- Installations and repairs
- Vehicle maintenance and repair
Timeline
Service Technician
Rescue Tow Truck (AAA)
2023.08 - 2024.03
General Service Technician
Pep Boys
2022.09 - 2023.09
Ford Technician
JC Lewis Ford
2022.03 - 2022.08
Sol C. Johnson Highschool
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