James Edmondson
Atlanta
Summary
Dynamic Senior Operations Representative at The Millennium Group International LLC, adept at enhancing customer satisfaction through effective problem-solving and cross-functional collaboration. Proven track record in process improvement and employee training, driving operational efficiency and innovative solutions. Skilled in data analysis and decision-making, consistently delivering results that exceed expectations.
Overview
26
26
years of professional experience
Work History
Senior Operations Representative
The Millennium Group International LLC
Atlanta
05.1999 - 04.2025
- Investigated customer complaints regarding product or service delivery issues.
- Maintained effective communication with internal teams and external customers to ensure timely resolution of operational problems.
- Collaborated with cross-functional teams to develop innovative solutions for operational challenges.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Provided training on operating procedures to new staff members as necessary.
Education
Some College (No Degree) - History
Clark Atlanta University
Atlanta, GASkills
- Customer service
- Operational problem solving
- Data analysis
- Process improvement
- Project management
- Cross-functional collaboration
- Employee training
- Effective communication
- Team building
- Decision-making
- Teamwork and collaboration
- Professional demeanor
- Continuous improvement
- Problem-solving abilities
- Idea development and brainstorming
- Troubleshoot service issues
- Workload prioritization
Timeline
Senior Operations Representative
The Millennium Group International LLC
05.1999 - 04.2025
Some College (No Degree) - History
Clark Atlanta University
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