James Houston
Baxley
Summary
Dynamic customer service professional with extensive experience at Disney, excelling in client relations and issue resolution. Proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in CRM software and appointment scheduling, consistently promoting high customer satisfaction and fostering repeat business.
Overview
2026
2026
years of professional experience
Work History
angi customer service rep data entry
Working Solutions
Denver
07.2024 - 07.2025
- Processed orders and managed customer accounts efficiently.
- Assisted customers with inquiries and provided product information.
- Educated customers about promotions and service offerings effectively.
- Participated in training sessions to improve service skills and product knowledge.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
carnival cruise agent sales and reservations
Arise
01.2021 - 07.2025
- Assisted clients in selecting cruise packages tailored to their preferences.
- Coordinated travel itineraries, ensuring seamless transitions between transportation modes.
- Researched and provided information on cruise destinations and onboard activities.
- Communicated with vendors to secure reservations and confirm travel details.
- Managed customer inquiries and provided timely responses through various channels.
- Processed payments from customers using credit cards or alternative payment methods.
- Followed up with clients after their return from trips to receive feedback's on their experiences.
- Created detailed invoices for each customer's reservation.
- Maintained knowledge of current promotions and specials offered by cruise lines.
- Researched availability of cruises, flights, hotels, car rentals, and other vacation components.
- Provided customer service to clients regarding cruise packages, itineraries, and travel information.
Disney dining
Arise work at home
05.2022 - 12.2023
- Chat email
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
healthcare rep
Care net
San Antonio
10.2020 - 09.2023
- Appointment scheduling
- Data entry
- Outbound calling
- Managed patient inquiries and provided information on healthcare services.
- Coordinated appointment scheduling for patients and healthcare providers.
- Assisted patients with insurance verification and benefits explanation.
- Maintained accurate patient records in electronic health systems.
- Collaborated with medical staff to ensure efficient patient care delivery.
- Educated patients on treatment options and healthcare procedures.
- Addressed patient concerns and resolved issues promptly.
- Coordinated meetings between clinicians, hospital staff, and other stakeholders regarding healthcare initiatives.
- Processed telephone calls and triaged problems in accordance with company standards and policies.
- Performed pre-registration and registration process for patients in healthcare setting.
- Maintained up-to-date knowledge of relevant laws and regulations governing the provision of healthcare services.
health care rep
Lin care Holdings
Tampa
06.2020 - 08.2023
- Temporary position
- Ordering and helping patients with cpap machines and questions they may have
- Assisted patients with insurance verification and benefits explanation.
- Coordinated appointments and follow-ups for patients and healthcare providers.
- Educated patients on equipment usage and care instructions effectively.
- Processed medical orders and ensured timely delivery of supplies to patients.
moderator and travel rep
ARISE
California
01.2021 - 09.2021
- Company Overview: California
- California
- Travel agent rep
- Disney reservations
- Resort customer rep
- Chat email
Call center chat rep
CAC Co.
01.2005 - 01.2007
- Company Overview: Out of Business
- Out of Business
- Collections
- Banking
- Telecommunications
- Computer program
- Typing
- Collections
- Sales
- Money deposits
- Clerical
- Counting till
- Filing
- Scheduling
- Leasing
Intern
Ramstad
05.2004 - 08.2005
- Call center
- American eagle
- Banking
- Typing
- Clerical
- Data entry
- Till counting
- Deposits
- Sales
- Collections
- Telecommunications
- Filing
- Scheduling
- Record keeping
Hotel Front Desk Clerk
Knights Inn Hotel
01.2001 - 01.2004
- Company Overview: Out of Business
- Out of Business
- Concierge
- Dispatch
- Typing
- Clerical
- Assistant manager
- Counting till
- Deposits
- Front desk
- Reservations
- Telecommunications
- Filing
- Scheduling
- Record keeping
- Leasing
- Greeted guests warmly and managed check-in and check-out processes efficiently.
- Answered phone inquiries and provided information about hotel services and amenities.
- Assisted guests with room assignments and special requests for accommodations.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Processed payments and maintained accurate records of transactions and reservations.
- Resolved guest complaints promptly while maintaining a positive hotel experience.
- Maintained cleanliness and organization of the front desk area for optimal service delivery.
- Managed inventory of front desk supplies and ordered replacements as needed.
Customer Service Representative
Dicks sporting good
- Chat email
- Work at home
- Outbound calling
- Data entry
- System reports
- Scheduling
- Assisted customers with inquiries and resolved complaints effectively.
- Processed orders and managed customer accounts using CRM software.
- Educated customers on product features and benefits during interactions.
- Provided feedback to management regarding customer trends and issues.
- Trained new staff on customer service procedures and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
disney hotel resort reservations
Disney
Orlando
- Managed guest reservations using Disney's property management system.
- Assisted guests with inquiries and provided information about hotel services.
- Coordinated room assignments to ensure smooth check-in processes.
- Processed modifications and cancellations of existing reservations promptly.
- Collaborated with team members to maintain accurate booking records.
- Communicated special requests to appropriate departments for guest satisfaction.
- Ensured compliance with Disney's customer service standards during interactions.
- Resolved customer complaints in a professional manner.
- Provided concierge services such as restaurant recommendations or transportation arrangements.
- Identified opportunities for upselling additional products or services based on customers' needs.
Education
College Diploma - Business Communication
Ashworth College
Atlanta, GA01.2018
Diploma - High School Education Courses
Brunswick High School
Brunswick, GA06-1995
Skills
- Medical filing
- Clerical
- Typing
- Telecommunications
- Filing
- Scheduling
- Medical billing
- Medical office procedures
- Computer program
- Collections
- Banking
- Sales
- Money deposits
- Counting till
- Leasing
- Data entry
- Record keeping
- Concierge
- Dispatch
- Assistant manager
- Front desk
- Reservations
- Hospitality Industry
- Tourism
- Hotel Management
- Front Office
- Hospitality Management
- Customer Service
- Hotel Booking
- Opera
- MICROS
- Work from home
- Guest Experience
- Travel
- Disney
- Cruise Lines
- Appointment scheduling
- Website Navigation
- Tech support
- Microsoft word
- Excel
- Power point
- Order processing
- CRM software
- Travel coordination
- Customer relationship management
- Client follow-up
- Issue resolution
- Cross-functional collaboration
- Effective communication
- Problem solving
- Attention to detail
- Interpersonal skills
- Time management
- Sales techniques
- Process optimization
- Client relations
- Cultural awareness
- Escalation management
- Receiving support
- Materials transport
- Strong teamwork
- Product promotion
- Strategic sales
- Active listening
- Script adherence
- Retail marketing
- Customer education
- Customer relations
- Documentation
- Sales closing
- High-energy attitude
- Training development aptitude
- Staff training
- Retail store support
Timeline
angi customer service rep data entry
Working Solutions
07.2024 - 07.2025
Disney dining
Arise work at home
05.2022 - 12.2023
moderator and travel rep
ARISE
01.2021 - 09.2021
carnival cruise agent sales and reservations
Arise
01.2021 - 07.2025
healthcare rep
Care net
10.2020 - 09.2023
health care rep
Lin care Holdings
06.2020 - 08.2023
Call center chat rep
CAC Co.
01.2005 - 01.2007
Intern
Ramstad
05.2004 - 08.2005
Hotel Front Desk Clerk
Knights Inn Hotel
01.2001 - 01.2004
Customer Service Representative
Dicks sporting good
disney hotel resort reservations
Disney
College Diploma - Business Communication
Ashworth College
Diploma - High School Education Courses
Brunswick High School