JAMES HUGGINS

Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

• Developed and oversaw budgets for facilities and worked within cost restraints.
• Held classes to teach staff facility procedures.
• Controlled expenses to meet budget requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Analyzed building control and HVAC system performance and recommended improvements.
• Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
• Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
• Enhanced building security with installation of access control systems, surveillance cameras, and improved lighting.
• Responded to building emergencies and managed repairs.
• Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Transported customers to and from business to home, shopping, and appointments.
• Maintained clean and neat shuttle for passenger comfort.
• Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
• Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
• Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.

• Maintained QA programs
• Team building
• Risk analysis and management
• Organization
• Cost reduction strategies
• First Aid/CPR
• Customer service
• P&L Management
• Root Cause Analysis
• Updated quality control standards, methods and procedures to meet compliance requirements
• Oversaw department of 140 personnel by supervising daily operations, providing technical support and coordinating subordinate supervisors
• Monitored daily and weekly key performance indicators to maintain on-track status
• Coordinated schedules and reviewed work performance for staff, including Quality inspectors, Welders, Industrial Painters, Sandblasters, Detailers
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
• Conducted performance reviews each quarter, offering praise and recommendations for improvement
• Kept accurate and detailed records of personnel progress and productivity
• Collaborated with other leaders and executives to direct workflow and support operations

• Maintained and managed tire and hardware inventory
• Drove operational improvements which resulted in savings and improved profit margins
• Set, enforced and optimized internal policies maintain efficiency and responsiveness to customer demands
• Review financial reports each day and investigated variances with accounting staff to keep records accurate
• Supervised and mentored 20 team members and facilitated daily operations to drive business growth
• Explained estimates and determined repair timelines to enhance customer satisfaction
• Responded to customer requests via telephone and email and effectively answered questions and inquiries
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Increased customer satisfaction by resolving product or service issues

• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising
• Engaged with customers to effectively build rapport and lasting relationships
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Developed reports of zone performance and presented data to upper management
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
• Resolved problems with high-profile customers to maintain relationships and increase return customer base
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
• Maintain records related to sales, returns and inventory availability
• Collaborated with upper management to implement continuous improvements and exceed team goals

• Enlisted as a private and progressed through the ranks to retire as a Chief Warrant Officer III
• Two European tours of duty with 12th Combat Engineer Battalion
• One Asian tour with 5th Infantry Battalion
• One Central American tour with 2nd Armored Calvary Regiment
• One Caribbean tour with 2nd ACR
• Multiple domestic assignments
• Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios
• Patrolled designated coverage areas and evaluated terrain for defensive use
• Briefed unit commanders on troop readiness and equipment status on a daily basis to enable sound decision making
• Verified data integrity and accuracy
• Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.