James Klein
Canton
Summary
22 years of experience in rental and retail sales, specializing in both residential and office furniture. Experience in managing client relationships and ensuring customer satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.
Overview
23
23
years of professional experience
Work History
Client Sevices Manager
CORT Business Services
09.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Spearheaded adoption of new CRM system, significantly improving data accuracy and client relationship management.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
Operations and Sales Manager
CORT Business Services Corporation
09.2009 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Managed accounts to retain existing relationships and grow share of business.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Project Manager
Aarons Inc
05.2002 - 09.2009
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Developed and managed operating budget, meeting department goals.
Education
BBA - Business Marketing And Management
Kennesaw State University
05-2002
Skills
- Client relationships
- Client relationship building
- Team development
- Staff training
- Cross-functional coordination
- Positive attitude
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Sales support
Timeline
Client Sevices Manager
CORT Business Services
09.2019 - Current
Operations and Sales Manager
CORT Business Services Corporation
09.2009 - 09.2019
Project Manager
Aarons Inc
05.2002 - 09.2009
BBA - Business Marketing And Management
Kennesaw State University
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