James McClung
Rydal
Summary
Hands-on Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Operations Manager
Waste Management
03.2023 - Current
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Transportation Manager
Stericycle
03.2021 - 03.2023
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Oversaw team of 50 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Operations Manager
Orion Waste Solutions
11.2019 - 02.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
Cards inc
04.2019 - 09.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Rack Room Shoes
11.2017 - 04.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Operations Supervisor
Republic Services
12.2012 - 10.2017
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Freight Broker
Peak Logistics
09.2011 - 11.2012
- Tracked shipments and trucks out on deliveries.
- Monitored market and negotiated rates based on trends.
- Contacted existing customers to update accounts and confirm deals.
Transportation Specialist
Deffenbaugh Industries
01.2010 - 08.2011
- Coordinated schedules and communicated changes to customers.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Office Manager/Dispatch Manager
Mobile Mini
12.2007 - 12.2009
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Scheduled deliveries and pickups according to customer needs.
Education
No Degree - Business Administration
Colorado Technical University
Colorado Springs01.2007
Skills
- Customer Service
- Dispatch
- Logistics
- Supervising experience
- Sanitation
- Microsoft Excel
- Leadership
- Microsoft Word
- Profit & Loss
- Store Management Experience
- Freight Experience
- Driving
- Inventory Control
- Key performance indicators
- P&L management
- Transportation management
- Operational excellence
- Warehouse management
- Financial management
- Staff training and development
- Performance evaluations
- Environmental compliance
- Incident management
- Operations management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Operations Manager
Timeline
District Operations Manager
Waste Management
03.2023 - Current
Transportation Manager
Stericycle
03.2021 - 03.2023
Operations Manager
Orion Waste Solutions
11.2019 - 02.2021
Operations Manager
Cards inc
04.2019 - 09.2019
Store Manager
Rack Room Shoes
11.2017 - 04.2019
Operations Supervisor
Republic Services
12.2012 - 10.2017
Freight Broker
Peak Logistics
09.2011 - 11.2012
Transportation Specialist
Deffenbaugh Industries
01.2010 - 08.2011
Office Manager/Dispatch Manager
Mobile Mini
12.2007 - 12.2009
No Degree - Business Administration
Colorado Technical University
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