- Enjoy participating in weight training for overall physical and mental well-being
- Cooking, baking, and using my Recteq smoker
- Traveling with family Mainly cruising
- Wood working and home makeover projects
James McGhee
Augusta
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Ferrero
10.2023 - Current
- Directly manage 5 supervisors and over 100 employees.
- Indirectly manage over 400 employees.
- Support production headcount budget elaboration and investment budget.
- Create the general expenditure budget.
- Manage SAP issues
- Complete monthly closure meeting controlling deadlines
- Responsible for the line performance analysis and to share information during production meetings.
- Manage monthly inventory system adjustments.
- Responsible for SAP and payroll hours.
- Conduct KPI meetings over power points with SLT members.
- Assist with Gap analysis, production scheduling, maintenance, continuous improvement and quality food and safety.
- Lead the team in daily operations, ensuring adherence to company policies and procedures.
- Develop training programs, enhancing staff skills and improving overall service quality.
- Streamline inventory management processes, reducing discrepancies and improving accuracy.
- Implement customer feedback systems, driving improvements in service delivery and satisfaction.
- Coordinate scheduling for staff, optimizing resource allocation and operational efficiency.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Conduct employee performance evaluations, providing constructive feedback for growth and development.
- Ensure compliance with all safety regulations by conducting regular inspections of equipment/operations within the plant.
- Conduct team meetings to go over quality and safety issues, production, scrap and efficiency.
WAREHOUSE LEAD
FERRERO USA
10.2019 - Current
- Directly manage 10+ employees daily in the raw ingredient warehouse
- Lead to enhance communication between the warehouse, procurement/purchasing and Quality Assurance
- Operate stand up Yale forklift to stage the bakery, unload ingredients, and perform other tasks throughout the warehouse using SAP
- Stage ingredients accurately from inventory locations via RF equipment
- Help manage an accurate, revolving FIFO inventory and rigorously investigate any discrepancies
- Ensure bakery is staged in a timely manner while unloading quality ingredients without creating detentions in a safe clean work environment
- Complete full inventories of the warehouse once a month while controlling inventory daily
- Complete safety walks daily and address every safety concern with urgency
- Schedule employees according to bakery and truck schedules
- Maintain an accurate inventory of raw ingredients using SAP and notify management of any discrepancies.
- Effectively schedule and assign tasks to Warehouse employees based on business while keeping overtime at a minimum.
- Execute different tasks given to me by management to learn, grow, and train for a supervisor position in the future.
WAREHOUSE OPERATOR
KELLOGG
04.2015 - 10.2019
- Operate stand up Yale forklift to stage the bakery, unload ingredients, and perform other tasks throughout the warehouse using SAP
- Complete safety walks throughout warehouse to ensure safety
- Verify and unload trucks efficiently while keeping a clean and safe warehouse
- Work by standard operating procedures
RESTAURANT MANAGER
BOJANGLES
04.2014 - 04.2015
- Coordinated daily Front of the House and Back of the House restaurant operations
- Delivered superior service and maximize customer satisfaction
- Responded efficiently and accurately to customer complaints
- Regularly review product quality
- Organized and supervised shifts
- Appraised staff performance and provided feedback to improve productivity
- Estimated future needs for goods, kitchen utensils and cleaning products
- Ensured compliance with sanitation and safety regulations
- Managed restaurant’s good image and suggested ways to improve it
- Controlled operational costs and identified measures to cut waste
- Created detailed reports on weekly, monthly, and annual revenues and expenses
- Promoted the brand in the local community through word-of-mouth and restaurant events
- Trained new and current employees on proper customer service practices
- Implemented policies and protocols that would maintain future restaurant operations
GENERAL MANAGER
DOLLAR TREE
04.2010 - 04.2014
- Completed store operational requirements by scheduling and assigning employees and followed up on work results
- Maintained store staff by recruiting, selecting, orienting, and training employees
- Maintained store staff job results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results
- Secured merchandise by implementing security systems and measures
- Maintained the stability and reputation of the store by complying with legal requirements
- Directed resets according to new seasonal programs and advertising.
- Maintained operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures
- Provided training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees were absent
- Worked with vendors, manufacturers, and corporate to bring in effective marketing displays for the sales floor and store windows
- Managed all controllable costs to keep operations profitable
- Managed stock levels and make key decisions about stock control
- Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing and organizing training and development
- Ensured standards for quality, customer service and health and safety were met
- Responded to customer complaints and comments
- Toured the sales floor regularly, talked to colleagues and customers to identify and resolve urgent issues
GENERAL MANAGER
DOLLAR GENERAL
04.2009 - 04.2010
- Completed store operational requirements by scheduling and assigning employees and followed up on work results
- Maintained store staff by recruiting, selecting, orienting, and training employees
- Maintained store staff job results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results
- Secured merchandise by implementing security systems and measures
- Maintained the stability and reputation of the store by complying with legal requirements
- Directed resets according to new seasonal programs and advertising.
- Maintained operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures
- Provided training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees were absent
- Worked with vendors, manufacturers, and corporate to bring in effective marketing displays for the sales floor and store windows
- Managed all controllable costs to keep operations profitable
- Managed stock levels and make key decisions about stock control
- Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing and organizing training and development
- Ensured standards for quality, customer service and health and safety were met
- Responded to customer complaints and comments
- Toured the sales floor regularly, talked to colleagues and customers to identify and resolve urgent issues
ASSISTANT MANAGER
LOWES HOME IMPROVEMENT
01.2007 - 09.2009
- Made management decisions, performed all management duties and day to day store operations in cooperation with and in the absence of the Store Manager
- As a store manager I managed the operations of the business and provided mentoring opportunities with assistant managers
- Evaluated and managed Sales Associate performance and lead Sales Associate performance management processes
- Provided secondary leadership to the Store Manager and was responsible for the performance of all employees in the absence of the Store Manager
- Assessed performance and provided on-going feedback and completed and delivered performance appraisals and development plans
- Engaged in performance management of store personnel – evaluated employee performance, delivering timely feedback, and administering performance evaluations
- Recruited and recommended potential candidates for store personnel, Assistant Manager, Associate Manager and Store Manager
- Assisted in recruiting, hiring, training, and coaching to develop top performing employees.
- Assisted management with applicant screening process
- Tracks performance data for assigned area
- Assisted with daily management responsibilities of the store
Education
High School Diploma -
Cross Creek High
01.2001
Skills
- OSHA certified in operating Stand-up lift, Turret truck, cherry picker, scissor lift, and sit-down lift
- Strong knowledge of SAP
- Excel
- Knowledge of Word, Outlook, and Powerpoint software
- Familiar with production cycles, models, production efficiencies and stock management
- Knowledge of inventory processes,production KPI's, planning techniques, production performance analysis methods
- Dedicated to my employer Not just compliant
- Safety and Quality minded
- Precise with a sense of urgency
- Decision-making
- Team leadership
- Operations management
- Retail operations
- Employee performance evaluations
- Customer service
Interests
Timeline
Assistant Manager
Ferrero
10.2023 - Current
WAREHOUSE LEAD
FERRERO USA
10.2019 - Current
WAREHOUSE OPERATOR
KELLOGG
04.2015 - 10.2019
RESTAURANT MANAGER
BOJANGLES
04.2014 - 04.2015
GENERAL MANAGER
DOLLAR TREE
04.2010 - 04.2014
GENERAL MANAGER
DOLLAR GENERAL
04.2009 - 04.2010
ASSISTANT MANAGER
LOWES HOME IMPROVEMENT
01.2007 - 09.2009
High School Diploma -
Cross Creek High