Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Moss

Dalton

Summary

Dynamic and results-oriented professional with a proven track record at Chatsworth Ford, enhancing sales revenue through exceptional customer service and relationship building. Skilled in problem-solving and multi-tasking, adept at identifying customer needs and leveraging extensive product knowledge to drive sales. Demonstrates a strong sense of personal responsibility and an outgoing personality, contributing to team success and customer satisfaction.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive environment.

Overview

35
35
years of professional experience

Work History

Sales Associate

Chatsworth Ford
06.2024 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate/receiving Associate

The Home Depot Inc
02.2013 - 06.2024
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Accounts Payable/receivable, Sales

J & S Lift Truck Repair
06.1990 - 08.1999
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Arts - Early Childhood Education

Dalton State College
Dalton, GA
05-2006

Skills

  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality

Timeline

Sales Associate

Chatsworth Ford
06.2024 - Current

Sales Associate/receiving Associate

The Home Depot Inc
02.2013 - 06.2024

Accounts Payable/receivable, Sales

J & S Lift Truck Repair
06.1990 - 08.1999

Bachelor of Arts - Early Childhood Education

Dalton State College
James Moss