Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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James Nguiye

Dalton,GA

Summary

Dynamic and results-oriented Professional Taxi Driver with a proven track record at Uber, where I elevated customer satisfaction through exceptional service and safe driving. Leveraging skills in GPS navigation and interpersonal communication, I fostered loyalty among clients and improved operational efficiency. My commitment to cleanliness and punctuality, coupled with a knack for relationship building, significantly enhanced client retention and service quality.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Professional Taxi Driver

Uber
08.2024 - Current
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
  • Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
  • Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Followed road rules to protect passengers and prevent accidents.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Offered above-and-beyond service to every rider to encourage repeat business.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Professional Taxi Driver

Uber
12.2013 - 06.2024
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Increased business through effective marketing strategies such as distributing promotional materials and offering referral incentives to existing clients.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
  • Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
  • Navigated complex routes effectively using GPS technology and local knowledge of roadways.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Followed road rules to protect passengers and prevent accidents.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Linesman

Artesian Electrical Supplies
04.2011 - 10.2013
  • Contributed to cost savings by recommending upgrades or replacements that minimized energy loss.
  • Minimized environmental impact during operations through careful planning and execution of vegetation management techniques near power lines.
  • Strengthened communication within team through effective coordination with supervisors, dispatchers, and fellow linemen during daily operations.
  • Supported system expansion projects, installing new poles and transformers as needed for network growth.
  • Inspected power lines and poles for signs of damage or wear, interference, and degradation, and reported findings to supervisor.
  • Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
  • Assisted with constructing new power lines by using appropriate tools and equipment.
  • Followed all safety protocols and regulations while working at height and with live electricity.
  • Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.
  • Performed maintenance and reconducting work in varied weather conditions.
  • Collaborated with team members for efficient implementation of maintenance plans, ensuring uninterrupted service.
  • Protected the public from potential hazards by promptly addressing downed wires or other dangerous conditions near power lines.
  • Invested in continued professional growth by attending industry conferences and seeking out advanced training opportunities in the field.

Shop Attendant

Wa Kamau General Shops
02.2008 - 01.2011
  • Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Enhanced customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
  • Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
  • Informed customers of shop promotions to encourage purchases, boosting sales.
  • Participated in seasonal inventory audits which helped maintain stock levels according to demand patterns.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Checked incoming orders and organized new stock.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Used POS system to process customer cash, credit and debit transactions.
  • Balanced daily cash registers accurately, preventing discrepancies in financial records.

Education

Certificate of Technical Studies - Overhead Line Construction

The Kenya Power & Lighting Co. Ltd.TRAINING SCHOOL
Nairobi.Kenya

Skills

  • Safe driving
  • Punctuality
  • Cleanliness
  • Excellent navigation
  • Route planning
  • Defensive driving
  • Vehicle maintenance
  • Safety awareness
  • Clean driving record
  • Maintenance
  • Conflict resolution skill
  • Multi-passenger vehicles
  • Excellent communication
  • Customer satisfaction
  • Adaptability and flexibility
  • Relationship building
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Professional and courteous
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Task prioritization
  • Professional and courteous
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Task prioritization
  • Professional and courteous
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Task prioritization
  • Professional and courteous
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • Professionalism
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Task prioritization
  • Professional and courteous
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • Professionalism
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Task prioritization
  • Professional and courteous
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • Professionalism
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Task prioritization
  • Professional and courteous
  • Clean MVR
  • Physical stamina
  • Continuous improvement
  • Professionalism
  • GPS navigation
  • Interpersonal skills
  • Analytical thinking
  • Package pickup and transport
  • Task prioritization
  • Professional and courteous

Certification

  • Transportation Network Company (TNC) Approval – Uber, Lyft.
  • Georgia Driver's License
  • First Aid Certification
  • Microsoft User Support Professional

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Professional Taxi Driver

Uber
08.2024 - Current

Professional Taxi Driver

Uber
12.2013 - 06.2024

Linesman

Artesian Electrical Supplies
04.2011 - 10.2013

Shop Attendant

Wa Kamau General Shops
02.2008 - 01.2011
  • Transportation Network Company (TNC) Approval – Uber, Lyft.
  • Georgia Driver's License
  • First Aid Certification
  • Microsoft User Support Professional

Certificate of Technical Studies - Overhead Line Construction

The Kenya Power & Lighting Co. Ltd.TRAINING SCHOOL

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James Nguiye