James Porter
Cordele
Summary
Results-driven Operations Manager with expertise in process improvement and cost control. Achieved business targets through effective collaboration with consultants, leaders, and team members while leveraging strong operational and budget management skills. Committed to delivering exceptional customer experiences and thriving in fast-paced environments.
Overview
1
1
Certification
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Operations Manager
Carter's Fried Chicken
Cordele
12.2011 - Current
- Managed daily operations to ensure efficient service delivery.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised staff training and development to enhance team performance.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented standard operating procedures for food safety compliance.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Convenience Store Clerk
Joe's Sunoco
Cordele
08.2005 - 08.2011
- Provided exceptional customer service to enhance shopping experiences.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions accurately.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Performed price checks for customers' requested items using POS system or pricing guns.
- Processed refunds and exchanges for unsatisfied customers promptly.
- Handled store deliveries and ensured proper placement of merchandise.
- Stocked shelves and organized products for easy access.
- Stocked shelves with merchandise according to store layout guidelines.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Monitored inventory levels and reported shortages to management.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Organized promotional displays in accordance with corporate standards.
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Maintained cleanliness and organization of the store environment.
- Inspected all equipment regularly to identify any potential issues or malfunctions that may need repair or replacement.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
- Organized back-room storage areas to maximize space utilization.
- Monitored security cameras to detect shoplifting activities and alert management accordingly.
- Utilized proper safety protocols when handling knives or other sharp objects during food preparation tasks.
- Interacted with many customers daily.
- Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift.
- Verified accuracy of incoming shipments against invoices.
- Assisted in unloading trucks of incoming inventory items.
- Rotated stock as needed to ensure freshness of product displayed on shelves.
- Provided assistance to customers in locating items throughout the store.
- Interacted with many customers daily.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Education
Serve Safe - Culinary
South Georgia Technical College
Americus, GA 01.2012 - 01.2014
Ged
South Georgia Technical College
Americus, GASkills
- Operational management
- Inventory management
- Workforce training
- Quality control
- Safety compliance
- SOP development
- Staff training
- Workforce training
- Safety compliance
Certification
- Serve Safe Certification
- Kitchen management Certification. Completed: January 2014 from South Georgia Technical College.
Timeline
Serve Safe - Culinary
South Georgia Technical College
01.2012 - 01.2014
Operations Manager
Carter's Fried Chicken
12.2011 - Current
Convenience Store Clerk
Joe's Sunoco
08.2005 - 08.2011
Ged
South Georgia Technical College