James Sims
Douglasville
Summary
Strong leader and analytical problem-solver with talents for team building, motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision making abilities and sound judgment to positively impact company success. Dedicated to applying adaptability and collaborative leadership to enhance employee engagement while simultaneously boosting profitability and performance.
Overview
11
11
years of professional experience
Work History
Account Manager
Cellular Sales Verizon
02.2023 - Current
- Ensured client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention by providing exceptional customer service and anticipating client needs.
- Managed diverse accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues and preventing potential loss of valuable clients while maintaining positive relationships.
- Negotiated with clients, securing favorable agreements.
- Assisted in inventory and cash management tasks, ensuring optimal stock levels and minimizing product loss.
General Manager
RaceTrac Petroleum Inc.
04.2018 - 02.2023
- Managed budget implementations, payroll, store orders and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles and company procedures.
- Assisted in recruiting, hiring, and ensuring team members completed comprehensive training programs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited store earnings to bank.
- Led team to exceed sales targets, implementing motivational incentives.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
Pest Control Technician
Northwest Exterminating
06.2014 - 04.2018
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Education
High School Diploma -
Lithia Springs Comprehensive High School
05-2013
Skills
- Customer service
- Leadership and team building
- Teamwork and collaboration
- Client relations
- Relationship building and management
- Training and development
- Effective leader
- Efficient multi-tasker
- Inventory control
- Strategic planning
Timeline
Account Manager
Cellular Sales Verizon
02.2023 - Current
General Manager
RaceTrac Petroleum Inc.
04.2018 - 02.2023
Pest Control Technician
Northwest Exterminating
06.2014 - 04.2018
High School Diploma -
Lithia Springs Comprehensive High School
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