James Smith
Office Lead
Atlanta,Georgia
Summary
Results-driven Office Lead with over 10 years of customer service experience and a strong background in account coordination, logistics, and business operations. Skilled in managing customer relationships, analyzing operational processes, and implementing efficiency improvements. Proven ability to problem-solve, optimize processes, and collaborate cross-functionally to drive success. Seeking to leverage skills in communication, logistics, and account management in the Advisor, Account Coordinator role at Coca-Cola.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Office Lead and Preceptor
Elevance Health
Atlanta, GA
06.2023 - Current
- Lead daily office operations, ensuring efficiency in administrative and customer service processes.
- Managed customer accounts, resolving issues, processing orders, and ensuring service continuity.
- Utilized Microsoft Excel, and NextGen for reporting, data analysis, and process tracking.
- Developed strong relationships with customers and internal teams to enhance communication and service delivery.
- Ensured that proper policies and procedures were followed.
- Trained and mentored new team members, improving operational efficiency.
- Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
Fulfillment Coordinator
Xocolatl LLC
Atlanta, GA
07.2018 - 02.2023
- Managed order fulfillment processes, ensuring timely and accurate processing of customer orders while coordinating with suppliers and logistics teams.
- Monitored inventory levels and collaborated with warehouse teams to optimize stock availability and minimize disruptions in the supply chain.
- Analyzed operational data to identify process inefficiencies, implement cost-saving measures, and improve workflow efficiency.
- Generated reports and maintained tracking documents to monitor order status, delivery timelines, and vendor performance.
- Used Microsoft Excel to enter data, generate reports, and streamline fulfillment processes.
- Partnered with internal teams and external vendors to resolve order discrepancies, ensuring excellent customer satisfaction.
- Assisted in supply chain planning and logistics coordination, improving efficiency in order processing and distribution.
- Developed and improved standard operating procedures (SOPs) to enhance efficiency and maintain compliance with company policies.
Education
BBA - Business Administration And Management
Clayton State University
Morrow, GA 08.2016 - 08.2021
Skills
Critical thinking
Education and Training
other
Timeline
Office Lead and Preceptor
Elevance Health
06.2023 - Current
Fulfillment Coordinator
Xocolatl LLC
07.2018 - 02.2023
BBA - Business Administration And Management
Clayton State University
08.2016 - 08.2021
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