James Smith
Brunswick
Summary
Accomplished Operations Manager with a proven track record at Active Pest Control RTX, enhancing operational efficiency and customer satisfaction through expert vendor negotiation and team leadership. Skilled in financial management and problem-solving, I have successfully implemented strategies that significantly improved productivity and compliance, achieving a notable increase in customer retention rates.
Overview
20
20
years of professional experience
Work History
Operations Manager
Active Pest Control RTX
Brunswick
01.2016 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Enforced federal, state, local and company rules for safety and operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed scheduling, training and inventory control.
- Collaborated with team leaders on quality audits.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Delegated work to staff, setting priorities and goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Created detailed reports on the performance of individual departments within operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Structured HR consulting services to support clients during organizational developments and changes.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
Operations Manager
Allgood pest solutions an Ehrlich company / REN
Brunswick
01.2014 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Enforced federal, state, local and company rules for safety and operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed scheduling, training and inventory control.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with team leaders on quality audits.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Responded to information requests from superiors, providing specific documentation.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Delegated work to staff, setting priorities and goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Measured and reviewed performance via KPIs and metrics.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed key performance indicators to measure effectiveness of operational processes.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Created detailed reports on the performance of individual departments within operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Structured HR consulting services to support clients during organizational developments and changes.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Termite,lawn/ornamental, Pest Control Supervisor
Allgood Pest Solutions
Brunswick
01.2012 - Current
- Researched new technologies or techniques that could improve operational efficiency.
- Monitored product trends and suggested changes.
- Facilitated the resolution of production-related problems.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Kept records of quality reports and statistical reviews.
- Managed communication between departments to streamline operations.
- Developed and implemented new methods for improving efficiency of production process.
- Troubleshot product issues and fixed problems.
- Adhered to company policies and procedures at all times when performing job duties.
- Established work schedules, assigned tasks, and monitored performance of subordinates.
- Developed production plans based on demand forecasts.
- Tracked production metrics and implemented improvements to increase efficiency.
- Supervised production staff, providing guidance and feedback.
- Conducted regular inspections of equipment to identify potential problems or malfunctions.
- Oversaw inventory management processes including purchasing supplies, maintaining stock levels, and monitoring usage trends.
- Monitored compliance with safety regulations to ensure a safe working environment.
- Monitored quality control procedures to ensure product met standards.
- Supervised and guided inspectors, technicians, and other staff.
- Kept abreast of industry trends to ensure adherence to best practices.
- Fielded customer complaints and rectified service issues.
- Investigated, provided and submitted information to quality department about special incidents, events and complaints.
- Managed staff performance evaluations, disciplinary actions, promotions, transfers.
- Assisted with training new employees on various aspects of their job duties.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Provided technical guidance to team members regarding operations and maintenance issues.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Prepared and maintained production reports for senior management review.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Pest Control Supervisor
Allgood Pest Solutions
Brunswick
04.2008 - Current
- Conducted thorough inspections of residential and commercial properties to identify signs of pests and potential entry points.
- Trained new employees in proper safety procedures for handling hazardous materials.
- Developed strategies to reduce infestation levels in residential and commercial buildings.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Coordinated with property owners and managers to schedule treatments at convenient times.
- Created and maintained detailed records of all pest control treatments, including the type of pests treated and the chemicals used.
- Utilized personal protective equipment (PPE) to ensure safety during pest control applications.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Reviewed treatment plans developed by technicians prior to implementation.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with local laws governing pesticide use by obtaining licenses as required.
- Inspected buildings and facilities to determine appropriate pest control measures.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Advised clients on sanitation practices which help minimize chances of future infestations.
- Modeled high-quality customer service to team of professionals employees.
- Performed follow-up visits to monitor the effectiveness of treatments and make adjustments as necessary.
- Sourced materials from various places to cut costs and expedite completion.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Researched new methods and products for controlling pests in an environmentally friendly manner.
- Worked independently to manage daily schedules and route planning efficiently.
- Scheduled preventive maintenance visits for clients on a monthly basis.
- Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
- Responded quickly and efficiently to customer inquiries regarding pest problems.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Collaborated with sales teams to provide estimates and recommendations for pest control services.
- Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
- Recognized for consistent quality service and efficiency.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Ensured that all pest control treatments were carried out in accordance with company policies and quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted in preparing bids for contracts related to pest control services.
- Performed periodic quality assurance checks on completed jobs.
- Directed the activities of pest control workers to ensure efficient and safe completion of job duties.
- Maintained knowledge and adhered to state rules and regulations.
Sales Inspector
Allgood Pest Solutions
Brunswick
10.2007 - Current
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted in the development of new sales initiatives to increase market share.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Analyzed sales data to identify areas of improvement in sales strategies.
- Prepared and delivered appropriate presentations on products and services.
- Maintained detailed records of all sales transactions and customer interactions.
- Ensured that all customers received excellent service while maintaining high standards of professionalism.
- Conducted regular inspections of sales personnel to ensure compliance with company policies and procedures.
- Participated in trade shows and events to promote brand awareness and generate new business leads.
- Resolved customer complaints in a timely manner by addressing their concerns directly.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Performed competitor analysis to determine pricing structures and other competitive advantages.
- Listened to customer needs to identify and recommend best products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Networked to build client base and promote products to new and existing clients.
Pest Control Technician
Allgood Pest Solutions
Brunswick
07.2006 - Current
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Inspected facilities to determine infestation source and appropriate treatment.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Inspected buildings and facilities to determine appropriate pest control measures.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
- Used ladders or lifts when necessary for access into attics or crawl spaces where pests may be found.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Developed and implemented customized pest management plans based on individual client needs and severity of infestation.
- Repaired damaged parts of buildings such as walls, floors and ceilings caused by pests.
- Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Identified infestations and isolated sources with physical inspections of premises.
- Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
- Researched new developments in the field of pest control technology in order to provide more efficient services.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Utilized appropriate protective gear and equipment during application.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Adapted pest control strategies based on seasonal pest trends and emerging pest threats.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Reviewed reports on pest-ridden areas and determined appropriate course of treatment.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Participated in ongoing training to stay current with new pest control techniques and safety protocols.
- Worked independently to manage daily schedules and route planning efficiently.
- Utilized personal protective equipment (PPE) to ensure safety during pest control applications.
Annual Pest Specialist
Allgood Pest Solutions
Brunswick
02.2005 - Current
- Analyzed customer needs and recommended appropriate products or services.
- Assisted in developing strategies to increase customer satisfaction levels.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
El Dorado
Las Vegas, NV06-1991
Some College (No Degree) - Commercial And Advertising Art
Valdosta Tech
Valdosta, GASkills
- Staffing management
- Operational oversight
- Inventory management
- Vendor negotiation
- Quality assurance
- Process improvement
- Customer service
- Financial management
- Employee training
- Performance measurement
- Compliance management
- Schedule management
- Team leadership
- Problem solving
- Team building/leadership
- Goal setting
- Employee relations and conflict resolution
- Budgeting and forecasting
- Performance evaluations
- Customer relationship management
- Sales background
- Technology
- Cultural awareness
- Forecasting and scheduling
- Revenue generation
- Cost control
- Business and operations management
- Staff training
- Solutions development
- Business administration
- Inventory control
- Report generation
References
References available upon request.
Timeline
Operations Manager
Active Pest Control RTX
01.2016 - Current
Operations Manager
Allgood pest solutions an Ehrlich company / REN
01.2014 - Current
Termite,lawn/ornamental, Pest Control Supervisor
Allgood Pest Solutions
01.2012 - Current
Pest Control Supervisor
Allgood Pest Solutions
04.2008 - Current
Sales Inspector
Allgood Pest Solutions
10.2007 - Current
Pest Control Technician
Allgood Pest Solutions
07.2006 - Current
Annual Pest Specialist
Allgood Pest Solutions
02.2005 - Current
High School Diploma -
El Dorado
Some College (No Degree) - Commercial And Advertising Art
Valdosta Tech
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