James Wickline
MARTINEZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
Work History
Lead Technician
MEGAH Softwash
2023.09 - Current
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Supervisor
Crosby Roofing
2023.03 - 2023.08
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Service Technician
MEGAH Softwash
2021.05 - 2023.03
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Cashier
Dollar General
2021.01 - 2021.04
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Concrete Finisher
Vince Russo Concrete
2020.07 - 2020.12
- Improved project efficiency by accurately estimating and ordering materials for concrete finishing tasks.
- Enhanced overall job site safety by ensuring proper usage of tools and equipment during concrete finishing processes.
- Ensured timely completion of projects by effectively managing time and resources for various concrete finishing tasks.
- Increased client satisfaction by efficiently addressing concerns and providing high-quality finished surfaces.
Crew Chief
Discount Tire
2019.12 - 2020.06
- Improved crew efficiency by implementing streamlined processes and procedures.
- Provided exceptional customer service, resulting in increased repeat business and positive feedback.
- Managed tight schedules to ensure timely project completion and client satisfaction.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
Back of House
Chick-fil-A
2019.04 - 2019.11
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Landscaper
Ground Improvements
2018.06 - 2018.08
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
High School Diploma -
Augusta Christian Schools
Martinez, GA06.2020
Skills
- System Testing
- Testing and repair
- Remote Support Management
- Maintenance Scheduling
- Project Management
- Operations Management
Timeline
Lead Technician
MEGAH Softwash
2023.09 - Current
Supervisor
Crosby Roofing
2023.03 - 2023.08
Service Technician
MEGAH Softwash
2021.05 - 2023.03
Cashier
Dollar General
2021.01 - 2021.04
Concrete Finisher
Vince Russo Concrete
2020.07 - 2020.12
Crew Chief
Discount Tire
2019.12 - 2020.06
Back of House
Chick-fil-A
2019.04 - 2019.11
Landscaper
Ground Improvements
2018.06 - 2018.08
High School Diploma -
Augusta Christian Schools
Similar Profiles
Elvis CHUNG SOON HENGElvis CHUNG SOON HENG
Key Account Manager at GARUDA MEGAH SDN BHDKey Account Manager at GARUDA MEGAH SDN BHD
Qui Lin TanQui Lin Tan
Assistant Account Executive at Megah Utama Shipping (M) Sdn BhdAssistant Account Executive at Megah Utama Shipping (M) Sdn Bhd
VICTORIA BALINQUIT TANONVICTORIA BALINQUIT TANON
Design Consultant at Megah Murni Technology & Construction Sdn Bhd.Design Consultant at Megah Murni Technology & Construction Sdn Bhd.