James Wickline
MARTINEZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
Work History
Lead Technician
MEGAH Softwash
09.2023 - Current
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Supervisor
Crosby Roofing
03.2023 - 08.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Service Technician
MEGAH Softwash
05.2021 - 03.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Cashier
Dollar General
01.2021 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Concrete Finisher
Vince Russo Concrete
07.2020 - 12.2020
- Improved project efficiency by accurately estimating and ordering materials for concrete finishing tasks.
- Enhanced overall job site safety by ensuring proper usage of tools and equipment during concrete finishing processes.
- Ensured timely completion of projects by effectively managing time and resources for various concrete finishing tasks.
- Increased client satisfaction by efficiently addressing concerns and providing high-quality finished surfaces.
Crew Chief
Discount Tire
12.2019 - 06.2020
- Improved crew efficiency by implementing streamlined processes and procedures.
- Provided exceptional customer service, resulting in increased repeat business and positive feedback.
- Managed tight schedules to ensure timely project completion and client satisfaction.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
Back of House
Chick-fil-A
04.2019 - 11.2019
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Landscaper
Ground Improvements
06.2018 - 08.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
High School Diploma -
Augusta Christian Schools
Martinez, GA06.2020
Skills
- System Testing
- Testing and repair
- Remote Support Management
- Maintenance Scheduling
- Project Management
- Operations Management
Timeline
Lead Technician
MEGAH Softwash
09.2023 - Current
Supervisor
Crosby Roofing
03.2023 - 08.2023
Service Technician
MEGAH Softwash
05.2021 - 03.2023
Cashier
Dollar General
01.2021 - 04.2021
Concrete Finisher
Vince Russo Concrete
07.2020 - 12.2020
Crew Chief
Discount Tire
12.2019 - 06.2020
Back of House
Chick-fil-A
04.2019 - 11.2019
Landscaper
Ground Improvements
06.2018 - 08.2018
High School Diploma -
Augusta Christian Schools
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