James Wiggins
Lithonia,GA
Summary
Accomplished business leader with a proven track record at AIR Cleaning and Restoration and Atlanta Metropolitan State College, excelling in negotiating, operations management, and customer retention. Demonstrated expertise in strategic planning and relationship building, significantly enhancing customer satisfaction and streamlining business processes for efficiency.
Overview
14
14
years of professional experience
Work History
Owner/Operator
AIR Cleaning and Restoration
2021.08 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Registrar's Assistant
Atlanta Metropolitan State College
2020.08 - 2022.06
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Prepared balanced course schedules, student rosters and class lists.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
Guest Experience Manager /Trainer
Texas Roadhouse, Outback, Buffalo Wild Wings
2010.05 - 2015.05
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Streamlined front desk operations for improved efficiency and reduced wait times.
Education
Bachelor Of Business Administration - Business Communications
Atlanta Metropolitan State College
Atlanta, GA08.2024
Associate Of Business - Real Estate
Modesto Junior College
Modesto, CA06.2014
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Negotiation
- Lobbying
- Strategic Planning
- Marketing expertise
- Strong Work Ethic
- Logistics Planning
- Decision-Making
- Relationship Building
- Teamwork and Collaboration
- Customer Retention
- Staff training/development
- Business Management
- Team Leadership
- Sales Strategies
- Sound Judgment
- Hiring and Onboarding
- Goal Setting
- Performance Evaluations
- Business Leadership
- Organizational Structuring
Timeline
Owner/Operator
AIR Cleaning and Restoration
2021.08 - Current
Registrar's Assistant
Atlanta Metropolitan State College
2020.08 - 2022.06
Guest Experience Manager /Trainer
Texas Roadhouse, Outback, Buffalo Wild Wings
2010.05 - 2015.05
Bachelor Of Business Administration - Business Communications
Atlanta Metropolitan State College
Associate Of Business - Real Estate
Modesto Junior College
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