James Kay Bazemore III

Educating patients/family members and/or caregivers in all aspects of medical devices and treatment possibilities
Contacting patients to schedule and complete trainings/demonstrations, both in-person and virtual
Providing clear instructions while conducting demonstrations/trainings with patients and caregivers; modifying the interaction to specific situations to ensure the training/demonstration meets the patient’s individual needs
Managing and responding appropriately to any feedback or objection, both positive and negative, regarding the product, financial responsibilities or required paperwork experienced by each individual patient
Maintaining appropriate preparation for all trainings and demonstrations which includes finalizing and confirming appointment details as well as having all equipment, supplies, documentation, and accessories required to effectively complete the training/demonstration

Review, complete and submit required paperwork and manage all other relevant patient documentation
Working collaboratively with territory partners to facilitate completing of orders in a timely manner
Identify and communicate all problems, questions, or any additional patient support needed to appropriate department for follow up

Taught patients and families to use at-home medical equipment.

Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, and removing outdated drugs.
Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions.
Ensures medication availability by delivering medications to patients and departments.
Familiar with pharmacy practice settings such as legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug packaging and labeling information, and proper drug handling and other storage processes.
Provide customer service by answering phone calls and fulfilling orders through transmitted communication and contact from medical professionals hospital wide

Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging

Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges

Built relationships with customers to encourage repeat business

Managed returns, exchanges and refunds in accordance with store policy

Helped customers locate products and checked store system for merchandise at other sites.

Rotated stock and restocked shelves to maintain product availability and store appearance.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Handled cash transactions accurately, contributing to balanced daily financial reports.

Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Enhanced patient satisfaction by providing compassionate and attentive care

Ensured safety and well-being of patients through diligent observation and reporting of changes in condition

Improved patient satisfaction with attentive communication and responsiveness to needs.

Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.

Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.

Provided health care to acute and chronic end-stage renal disease patients through dialysis
Reviewed prescription orders, set-up and monitored dialysis treatment, and provided treatment documentation through computerized flow charts
Worked as a part of a team to execute proper health care protocols, safety of the patients, successful treatment, and patient care technician quality service
•Gave emotional support, physical assistance, and verbal encouragement for patients before, during and after successful treatment
• Assisted doctors, nurses and facility administrators with treatments, volunteering for extra shifts as well as performing opening and closing responsibilities