James Scott Hammond
Roswell
Summary
A results-driven data analyst with years of experience harnessing data to drive strategic business decisions. James is proficient in extracting, analyzing, and visualizing complex data sets, seeking to leverage analytical expertise and passion for problem-solving in a dynamic role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freelance Digital Marketer/Writer
Freelance
06.2021 - Current
- Applied current editing and photography tools to tell great stories.
- Create standards and guidelines to ensure all content shared is appropriate
- Developed overall layout and aesthetic for websites
- Meet with clients to review website templates and refine their designs
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership
- Manage material such as camera footage, dialogue, sound effects, graphics, and special effects to produce final film or video product
- Moderator on multiple Twitch channels, responsible for facilitating, reviewing, and guiding discussion/debate and its related interactions
- Increased follower count and viewership for multiple aspiring professional streamers
- Designed logos for non-profit organizations
- Analyzed website data to identify areas of improvement, implementing changes that enhanced user experience.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Managed online sports columns, blogs and video pieces.
Claims Adjuster
AXIS Insurance
09.2022 - 07.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Managed litigated claims through settlement negotiations or trial preparation, minimizing potential financial exposure for the company.
Brand Ambassador/Front of House Manager
Tuza Taco
06.2020 - 06.2021
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Adhered to safe work practices, food safety regulations and corporate guidelines
- Resolved guests complaints while maintaining positive customer environment
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
- Helped create, market, and launch new products to diversify menu
- Implemented marketing strategies and campaigns
- Educated customers about the company's product
Community Brand Ambassador/Manager
California Pizza Kitchen
03.2017 - 06.2020
- Interacted with patrons to ensure quality dining experience
- Conducted classroom, virtual and field training, to new staff members
- Mentored new hires
- Increased catering sales by over 50% when promoted to CBA
- Cultivated and sustained positive working relationships around community
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Engaged, educated and befriended customers to deliver amazing shopping experience
- Communicated product information with confidence and educated consumers about company
- Collaborated with local field sales to drive visibility and sales results
Shift Manager/Key Holder
Stevi B's Pizza Buffet
02.2012 - 02.2015
- Ensure proper food protection and sanitation measures are taken
- Received and properly stored weekly supply shipments
- Established and retained customer base
- Met with franchise marketing teams to further increase business
- Reviewed projections to improve distribution of staff hours and inventory
- Managed inventory control, cash control and store opening and closing procedures
- Completed all point of sale opening and closing procedures, including counting contents of cash register
Education
BBA - Marketing
Kennesaw State University Coles College of Business
Kennesaw, GA07.2020
BBA - Management Information Systems (uncompleted)
University of Georgia - Terry College of Business
Athens,GASkills
- Staff Coaching and Training
- Graphic Design/Video Editing
- Analyzing Profitability
- Scheduling and Time-Tracking
- Quantitative Skills
- Data Analytics
- Decision Making, Strategic Planning
- Programming Languages: Java, Python
- Database: SQL
- Software: MS Excel, MS Word, Adobe Photoshop, Adobe Premiere, OBS Studio
Accomplishments
- HOPE Grant Scholar Recipient
- Dean's List
- Member of Phi Eta Sigma National Honor Society
- Member of Kappa Sigma Fraternity
Certification
- Certified Lean Six Sigma Green Belt
- Google Data Analytics Certifications
- Google Digital Garage Certifications
- Licensed Claims Adjuster
Timeline
Claims Adjuster
AXIS Insurance
09.2022 - 07.2024
Freelance Digital Marketer/Writer
Freelance
06.2021 - Current
Brand Ambassador/Front of House Manager
Tuza Taco
06.2020 - 06.2021
Community Brand Ambassador/Manager
California Pizza Kitchen
03.2017 - 06.2020
Shift Manager/Key Holder
Stevi B's Pizza Buffet
02.2012 - 02.2015
BBA - Marketing
Kennesaw State University Coles College of Business
BBA - Management Information Systems (uncompleted)
University of Georgia - Terry College of Business
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