James Victor Griffin Jr
McDonough
Summary
Experienced with managing guest interactions and ensuring high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering welcoming and hospitable environment through strong interpersonal skills and attention to detail.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Transitioning from role in high-paced hospitality environment, bringing valuable skills in customer service and conflict resolution. Developed strong communication and multitasking abilities, ensuring effective guest interactions and seamless operations. Seeking to apply these transferrable skills in new field with focus on delivering outstanding service.
Overview
3
3
years of professional experience
Work History
Utility Hotel/guest Service Agent
Norwegian Cruise Line
08.2024 - 01.2025
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Wheelchair Agent
Delta
10.2023 - 08.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Driver
Amazon
12.2023 - 01.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Business Office Associate
Carmax
11.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
Sales Associate
Ford
06.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Agent
Hilton
05.2022 - 01.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
Psychology - Sports Psychology
Middle Tennessee State University
Murfreesboro, TN05.2016
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
Timeline
Utility Hotel/guest Service Agent
Norwegian Cruise Line
08.2024 - 01.2025
Driver
Amazon
12.2023 - 01.2024
Business Office Associate
Carmax
11.2023 - 01.2024
Wheelchair Agent
Delta
10.2023 - 08.2024
Sales Associate
Ford
06.2023 - 09.2023
Front Desk Agent
Hilton
05.2022 - 01.2023
Psychology - Sports Psychology
Middle Tennessee State University
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