Jamichael Thomas
Lilburn
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. I love Working with People, Good Vibes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
RaceTrac Petroleum Inc.
02.2023 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted regular performance evaluations, providing feedback to improve team productivity.
- Developed promotional displays and executed marketing initiatives to drive sales growth.
- Analyzed sales data to identify trends, adjusting strategies for improved profitability.
- Ensured a safe and clean environment by enforcing health and safety regulations consistently.
- Collaborated with corporate leadership on strategic planning initiatives for store development.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Picker & Packer
Amazon
04.2021 - 10.2023
- Operated scanning equipment to efficiently track inventory movement and ensure accurate order fulfillment
- Sorted and organized products in designated areas to streamline picking process and enhance workflow
- Collaborated with team members to optimize packing strategies, reducing time spent on each order
- Maintained cleanliness and organization of work area to adhere to safety standards and improve operational efficiency
- Trained staff on use of warehouse management systems, increasing overall team proficiency in inventory control processes
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Retail Fit Expert
Road Runner Sports
03.2020 - 12.2020
- Assessed customer needs to recommend appropriate fitness solutions and products.
- Developed personalized fitness plans to enhance customer satisfaction and retention.
- Conducted product demonstrations to educate customers on usage and benefits.
- Collaborated with team members to optimize inventory management and product displays.
- Fostered strong relationships with clients through attentive listening, empathetic communication, and consistent follow-up on their progress to create lasting connections.
- Increased sales through effective upselling of fitness products and accessories, resulting in higher overall revenue for the store.
- Established referral partnerships with local healthcare providers, personal trainers, and fitness studios to generate a steady stream of new clients seeking expert advice.
- Managed appointment bookings for personalized fit assessments, ensuring timely service and efficient scheduling of resources.
Call Center Representative Specialist
Sitel
04.2014 - 10.2019
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
- Managed multi-channel communication through phone, email, and chat platforms effectively.
- Utilized CRM software to track customer interactions and ensure accurate data entry.
- Trained new representatives on call handling procedures and best practices for customer engagement.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Retail Clerk
Cracker Barrell Old Country Store
06.2011 - 11.2014
- Trained and mentored new staff on menu items and service protocols.
- Delivered exceptional customer service in high-volume dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
W S Neal
Brewton, ALSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Patience and empathy
- Cleanliness and organization
- Strong work ethic
- Product knowledge familiarity
- Operating cash register
- Stocking shelves
- Cash handling expertise
- Facility management
- Fuel safety
- Basic housekeeping
Certification
Certified Fork Lift/ Pallet Jack Operator.
Languages
English
Full Professional
Timeline
Store Manager
RaceTrac Petroleum Inc.
02.2023 - Current
Picker & Packer
Amazon
04.2021 - 10.2023
Retail Fit Expert
Road Runner Sports
03.2020 - 12.2020
Call Center Representative Specialist
Sitel
04.2014 - 10.2019
Retail Clerk
Cracker Barrell Old Country Store
06.2011 - 11.2014
W S Neal
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