Jamie Alexander
Marietta
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Wellstar
07.2024 - Current
- Team lead Point of Contact
- Advise patients on available services and community resources, ensuring accurate and up-to-date information is provided.
- Communicate with physicians and medical providers to clarify and facilitate clinical requests effectively.
- Verify insurance eligibility and referral authorization, and provide financial education to patients.
Material Handler
Piedmont Healthcare
01.2024 - 07.2024
- Utilized warehouse management systems to efficiently document and track materials and product movements.
- Oversaw recycling initiatives for pallets, cardboard, and scrap materials, contributing to sustainability efforts.
- Conducted inspections of incoming materials to ensure compliance with quality standards and identified opportunities for process improvements to enhance productivity and reduce costs.
Life Insurance Agent
American Income
05.2023 - 01.2024
- Educated clients on a range of whole- and term-life insurance policies, providing detailed product knowledge to facilitate informed decision-making.
- Consistently exceeded monthly and quarterly sales goals by leveraging comprehensive understanding of insurance offerings and customer needs.
- Enhanced client retention rates through improved customer service strategies and effective collaboration with insurance company representatives and underwriters.
Nurse Technician
Emory Healthcare
05.2022 - 08.2023
- Monitored, documented, and communicated changes in patient vital signs to ensure up-to-date information on patient conditions.
- Labeled and stored laboratory samples in compliance with established laboratory specifications.
- Assisted with patient mobility, including turning, positioning, and ambulating patients to support their comfort and recovery.
Environmental Technician
ACI Federal
11.2021 - 02.2022
- Disinfected high-touch surfaces to effectively prevent the spread of infections.
- Utilized designated cleaning agents to ensure the maintenance of required disinfection levels.
- Managed cleaning supply inventory and coordinated the ordering of necessary replacements.
Registration Coordinator
Children's Healthcare of Atlanta
10.2013 - 11.2021
- Trained staff on the effective use of registration technology and procedures to enhance operational efficiency.
- Analyzed post-event data to identify areas of improvement, contributing to more streamlined processes for future events.
- Documented essential information for patients’ specimens and tests, ensuring accuracy and compliance with protocols.
Certified Nursing Assistant
Medical Staffing Network
05.2012 - 10.2013
- Reported unusual patient behaviors to enhance care continuity and ensure timely interventions.
- Assisted with non-medical patient care activities, including meal and laundry services, while supporting physicians and registered nurses during procedures.
Customer Service Representative
Sprint
01.2011 - 05.2012
- Enhanced sales by informing customers of promotions and special offers, contributing to increased revenue.
- Managed customer interactions, including inquiries, payments, and service requests, ensuring swift and effective resolution in a high-pressure call center environment.
Certified Nursing Assistant
Northwest Surgical Hospital
06.2003 - 08.2010
- Delivered high-quality care to surgical patients by adhering to established care plans and protocols.
- Collaborated effectively with physicians and registered nurses to assist in various medical procedures.
- Monitored patient conditions consistently and communicated any issues or changes to the nursing staff promptly.
Education
Diploma - General Studies
Chickasha High School
Chickasha, OK05.2002
Certification - Advanced Unlicensed Assistant
Moore Norman Tech Center
Moore, OK09.2012
Business
Oklahoma City Community College
Oklahoma City, OK08.2003
Skills
- HIPAA Compliance
- Registration Management
- Scheduling Diagnostic Procedures
- Registration and Admissions
- Appointment Scheduling
- Medical Terminology
- Medical Records Confidentiality
- Complex Problem-Solving
- Flexible Schedule
- Administrative and Office Support
- Calm and Effective Under Pressure
- First Aid
- CPR trained
Certification
Certified Revenue Cycle Representative
Timeline
Patient Access Representative
Wellstar
07.2024 - Current
Material Handler
Piedmont Healthcare
01.2024 - 07.2024
Life Insurance Agent
American Income
05.2023 - 01.2024
Nurse Technician
Emory Healthcare
05.2022 - 08.2023
Environmental Technician
ACI Federal
11.2021 - 02.2022
Registration Coordinator
Children's Healthcare of Atlanta
10.2013 - 11.2021
Certified Nursing Assistant
Medical Staffing Network
05.2012 - 10.2013
Customer Service Representative
Sprint
01.2011 - 05.2012
Certified Nursing Assistant
Northwest Surgical Hospital
06.2003 - 08.2010
Certification - Advanced Unlicensed Assistant
Moore Norman Tech Center
Business
Oklahoma City Community College
Diploma - General Studies
Chickasha High School
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