Jamie Consingh
Alpharetta
Summary
Detail-oriented Legal Intake Specialist with high-volume client contact experience, strong sales-driven communication skills, and a proven record of converting leads into active clients. Skilled in conducting phone and Zoom consultations, gathering detailed case information, educating clients on legal processes, and supporting decision-making with empathy and professionalism. Adept at managing intake software, maintaining organized lead pipelines, performing accurate data entry, and collaborating with attorneys and intake teams to improve workflows.
Overview
2
2
years of professional experience
Work History
Legal Intake Specialist
HQ Intake
06.2025 - 09.2025
- Conducted in-depth interviews with potential clients to gather case details and support informed intake decisions, laying the foundation for attorney review.
- Collaborated with attorneys to clarify case information, contributing to a 25% increase in case acceptance rates by identifying high-value leads more effectively.
- Provided empathetic, professional client support, improving the overall client experience and strengthening trust during the consultation process.
Legal Intake Specialist
Bush and Bush Law Group
12.2024 - 05.2025
- Delivered initial consultations with prospective clients, building rapport, easing anxiety, and ensuring accurate case detail collection to accelerate legal evaluation.
- Explained legal processes, client rights, court procedures, and law-enforcement-related details, increasing lead understanding and contributing to a 40% conversion rate.
- Retrieved and reviewed police reports and investigative documents, supporting case assessments and preserving critical evidence for attorney use.
- Maintained organized records and followed up with leads to keep pending cases moving forward.
Legal Intake Specialist
Topdog Law
11.2023 - 06.2024
- Managed 50+ inbound calls and digital leads daily, screening prospects with empathy and precision to identify qualified cases and strengthen lead conversion.
- Conducted follow-ups with potential clients to maintain engagement, improving responsiveness and driving more leads toward consultation and sign-up.
- Entered client and case information into Salesforce and additional case-management platforms with 99% accuracy, reducing errors and ensuring proper documentation.
- Assisted with scheduling, status updates, and ongoing communication to support a smooth transition from intake to attorney review.
Education
Bachelor of Science - Nursing
University of North Georgia
Dahlonega, GA05-2027
High School Diploma -
Forsyth Central High School
Cumming, GA05-2018
Skills
- Client Consultations (Phone & Zoom)
- Lead Conversion & Sales Experience
- Intake Software (LeadDocket)
- Case Detail Review & Documentation
- Criminal Law Knowledge
- Law Enforcement & Court Process Familiarity
- Payment Processing & Financial Agreements
- Data Entry & Database Management
Timeline
Legal Intake Specialist
HQ Intake
06.2025 - 09.2025
Legal Intake Specialist
Bush and Bush Law Group
12.2024 - 05.2025
Legal Intake Specialist
Topdog Law
11.2023 - 06.2024
Bachelor of Science - Nursing
University of North Georgia
High School Diploma -
Forsyth Central High School